Joseph Apraku
Kitchener,ON
Summary
Dynamic and results-driven professional with proven expertise in customer service and cash handling, honed at Marvin Restaurant and Kumasi Mall. Excelled in teamwork and collaboration, significantly enhancing customer satisfaction and efficiency. Skilled in problem-solving and time management, adept at improving operational flow and reducing wait times, fostering repeat business through exceptional service.
Overview
4
4
years of professional experience
Work History
Crew Member
Marvin Restaurant
01.2022 - 03.2024
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
Cashier
Kumasi Mall
04.2020 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Post-Degree Certificate - Administrative Business Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ONBachelor of Arts - Accounting
University For Development Studies
Kitchener, ON07.2019
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cleaning
- Cash Handling
Timeline
Crew Member
Marvin Restaurant
01.2022 - 03.2024
Cashier
Kumasi Mall
04.2020 - 01.2022
Post-Degree Certificate - Administrative Business Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Arts - Accounting
University For Development Studies
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