JOSEPH AOUN
Edmonton,AB
Summary
Seeking a challenging Hospitality position. Obtain a position at your company where I can utilize more than 23 years of experience in F&B creating concepts, catering QSR, Fine dining and Bars, cost control, P&L, FF&E, OS&E, Security, central kitchen and laundry design, with significant savings on capex.
Overview
25
25
years of professional experience
Work History
Freelancer
Hotel Management Services And Procurement
03.2022 - Current
- Hotel pre-opening Paraguay and Serbia (Independent Hotels)
- Catering menu development
- Event and wedding planning ideas
- OS&E selection and inspection (TTP)
- Mock up room inspections
- Security packages (CCTV and Security)
- FF&E selection and inspection
- Coordination with the outsource suppliers
- Hiring and managing a staff of Executive chefs, Operations manager
- Ensuring that food preparation and sanitation standards are being met by all staff members
- Creating menus for each event for client needs
- Managing an inventory of food, beverage, and supplies to ensure that restaurants have adequate supplies for service
- Developing promotions and advertising campaigns to increase sales and attract new customers
Senior Hospitality Manager
Eagle Hills Properties
01.2016 - 02.2022
- Company Overview: A real estate development company focused on creating integrated communities
- Liaising with the operator for the Hotel F&B direction (specialty restaurant)
- Hotel opening for F&B outlets for (Luxury collection Aqaba, St Regis, and W Hotel, Amman, Jordan)
- Hotel opening for F&B outlets for (Vida & Address Bahrain)
- Hotel opening for F&B outlets for (Address and Palace Fujairah, UAE)
- Pre-opening F&B outlets for (Fairmont Rabat, St Regis Tamouda and W Hotel Tangier)
- Pre-opening F&B outlets for (Mandarin Oriental Oman)
- Overseeing the restaurants’ financial performance, including tracking sales data and analyzing profit margins
- Hiring and managing a staff of waiters, waitresses, bartenders, and other employees who serve customers directly
- Ensuring that food preparation and sanitation standards are being met by all staff members
- Creating menus for each restaurant location to reflect seasonal offerings, local produce, and popular dishes
- Managing an inventory of food, beverage, and supplies to ensure that restaurants have adequate supplies for service
- Monitoring the quality of customer service to ensure that all staff members are providing excellent service to guests
- Managing catering operations for special events such as weddings or corporate dinners
- Ensuring that all dining facilities are well maintained to meet health codes and other requirements
- Developing promotions and advertising campaigns to increase sales and attract new customers
- OS&E procurement and selection in-house or through a procurement consultant
- Asset management tagging supervision
- A real estate development company focused on creating integrated communities
Director of Operations
Urban Contracting –AURA
01.2015 - 01.2016
- Mall of Qatar creating and opening for 7 Food & beverage concepts
- Coordination with the consultant to meet overall design for kitchen and laundry central kitchen
- Hiring locally and internationally
- Create a concept suitable for the specific segment
- Uniform selections
- Involved in significant VE efforts (Kitchen & Laundry, FF&E & OS&E) with over QR 2M on capex savings
- Carefully reviewed contractor submittals of finish materials
- FF&E selection and inspection, coordination and VE if required
- OS&E procurement and selection through a procurement consultant
- Asset management tagging supervision
- Make sure all FF&E and OS&E are procured based on the operator brand standards and within budget
Senior Hospitality Director
Air Canada Center
01.2008 - 01.2015
- Pre opening for Supermarket's, Restaurants concept across Toronto, ON
- (3 Brausseurs, E11even, Williams Landing,Trattoria mercatto, Adonis Supermarket
- Liaising for Kitchen design with consultants
- Food Concepts & Menu Style
- Define the Restaurant's Target Market Before we start developing the restaurant concept
- We define the target market
- Who are you trying to attract
- Choose a Theme or Cuisine ..
- Atmosphere & Programming
- Consider the Restaurant's Atmosphere and Décor ..
- Develop a Menu that Matches the Concept ..
- Choose a Name and Logo that Reflect Your Concept ..
- Hiring locally and internationally
- Market analysis and needs
- FF&E selection and inspection, buildability, durability
- Involved in significant VE efforts (Kitchen, FF&E & OS&E) with over $3m of capex savings
- FF&E and OS&E inspection and selection
- Working on POB with finance
- Make sure all FF&E and OS&E are procured based on our standards
- A major Canadian airline providing passenger and cargo services
Food & Beverage Operations Manager
Azadea group
01.2004 - 01.2008
- Company Overview: A leading retail company in the Middle East, operating various brands
- Liaised directly with the respective brand managers and VP F&B
- Managed an operation of 13 Paul Restaurants, Koshi Bashi Butcher shop and grill outlets leading a multinational team of 400 colleagues
- Held responsibility for overseeing the day-to-day operations of multiple outlets and supported the F&B division in the developmental and financial success of the assigned outlets
- Prepared the annual budget and business plan for the department supporting the Country Manager’s plan
- Reviewed, audited, and analyzed monthly financial reports according
- Developed, implemented, and monitored a series of operational metrics to measure the effectiveness of the department across all functions
- Managed procurement and negotiate the terms of agreements with suppliers
- Assessed local market competition as well as regional food & beverage trends
- Achieved financial and operational objectives by anticipating requirements, scheduling expenditures, analyzing variances
- Responsible for all back of the house design for all kitchen and laundry for the central kitchens
- Involved in significant VE efforts (Kitchen, FF&E & OS&E)
- Draft POB and company assets tagging supervision
- Responsible for overseas hiring staff
- Guide, direct, and train staff
- Monitor and oversee procurement for all FF&E and OS&E
- A leading retail company in the Middle East, operating various brands
Starbucks Area Manager
Alshaya Group
01.2000 - 01.2004
- Company Overview: A leading international retail franchise operator
- Managed an opened operation of 7 Starbucks outlets leading a multinational team of 100 team members
- Inventory control, financial reports, and field studies
- Staff training programs
- Conducted internal audits for all restaurants with immediate action plan to ensure the smooth of all operational elements
- Prepared yearly Business Plan (budget, Sales, Renovation, Opening and team Career Path)
- Achieved cost budget & sales for more than 7 months per year and received appreciation Letter from the Group President
- Implementing the rules and regulations, company policy
- Contributes toward store profitability by seeking opportunities to increase sales, manage Inventory and cost of goods control and labor costs
- Organizes work throughout the store in a manner that facilitates efficient customer service and profitable operation
- A leading international retail franchise operator
Education
Bachelor - Business administration
Eastern Blueridge University
Certificate - Procurement
University of Waterloo
Waterloo, ONMBA - Business Administration
Swiss Business School
Switzerland 07.2025
Skills
- Back of the house design
- Hospitality Business Plans
- Hotels
- QSR & Fine-Dining Management
- Operations/F&B Management
- Multi Pre-Opening Exposures
- Budget Planning
- Stakeholder Management
- Cash Flow Management
- F&B Fit Out and Fixture
- Opening Kitchens Setup
- Business Development
- OS&E selection
- Security packages
- CCTV
- FF&E data base suppliers
- Expertise on design packages
- Customer support
- Project management
- Problem-solving
Languages
English
Arabic
French (Functional)
Personal Information
Nationality: Canadian Lebanese
Timeline
Freelancer
Hotel Management Services And Procurement
03.2022 - Current
Senior Hospitality Manager
Eagle Hills Properties
01.2016 - 02.2022
Director of Operations
Urban Contracting –AURA
01.2015 - 01.2016
Senior Hospitality Director
Air Canada Center
01.2008 - 01.2015
Food & Beverage Operations Manager
Azadea group
01.2004 - 01.2008
Starbucks Area Manager
Alshaya Group
01.2000 - 01.2004
Bachelor - Business administration
Eastern Blueridge University
Certificate - Procurement
University of Waterloo
MBA - Business Administration
Swiss Business School
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