JOSEPH ALLOTEY
Brampton,ON
Summary
Focused [Job Title] with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service and time management abilities.
Overview
18
18
years of professional experience
Work History
Bank Teller and Operations
Universal Merchant Bank
Ghana-Kumasi
08.2009 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Audited fellow teller currency to contribute to dual-control procedures.
- Turned in excess cash to maintain drawer security.
- Removed mutilated currency from circulation.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Monitored and reported suspicious activity in line with bank security policies.
- Assisted with training of new tellers on policies and procedures.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Trained new hires on customer service policies and procedures.
- Generated monthly reports on customer activity and customer feedback.
Housekeeping Attendant
Universal Merchant Bank
Techiman-Ghana
09.2005 - 05.2009
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Kept building entryway glass clean and polished for professional presentation.
- Responded to requests from patrons for linens and toiletries.
- Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Education
BBA - Banking And Finance
UNIVERSITY OF GHANA-CSUC CAMPUSE
KUMASI-GHANA03.2016
Advanced Diploma - ACCOUNTING
BECHEM BUSINESS COLLEGE
BECHEM-GHANA06.2008
Agricultural Studies
ST. JAMES SEMINARY
SUNYANI-GHANA04.2000
Skills
- Reconciling Cash Drawers
- Strategic Financial Planning
- Deposit and Withdrawal Management
- Reading Comprehension
- ATM Balancing
- Teller Transactions
- Supervising Tellers
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bank Teller and Operations
Universal Merchant Bank
08.2009 - Current
Housekeeping Attendant
Universal Merchant Bank
09.2005 - 05.2009
BBA - Banking And Finance
UNIVERSITY OF GHANA-CSUC CAMPUSE
Advanced Diploma - ACCOUNTING
BECHEM BUSINESS COLLEGE
Agricultural Studies
ST. JAMES SEMINARY