Joseph Aguilar
Hemet
Summary
Dynamic team leader with a proven track record at New Balance, excelling in customer service and problem-solving. Skilled in employee training and shift scheduling, I foster collaboration and enhance team productivity. Successfully resolved customer complaints, ensuring satisfaction and loyalty while maintaining efficient inventory management.
Overview
5
5
years of professional experience
Work History
Team Leader
New Balance
Cabazon
03.2023 - Current
- Coordinated daily workflow to ensure efficient task completion among team members.
- Monitored inventory levels and facilitated restocking to meet customer demands.
- Maintained a positive work environment that promoted collaboration between team members.
- Store support and worked at the New York Marathon.
- Training team members in the shipment area.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Assistant Store Manager
2UDetailers
Grand Junction
08.2020 - 05.2022
- Supervised daily operations to ensure smooth store functionality.
- Assisted in training new employees on customer service standards.
- Developed staff schedules to optimize coverage during peak hours.
- Implemented store policies to enhance customer satisfaction and safety.
- Resolved customer inquiries and complaints in a timely manner.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Education
Bachelor of Science - Kinesiology
California Baptist University
Riverside, CA12-2024
Skills
- Team leadership
- Customer service
- Problem-solving
- Flexible schedule
- Team building
- Shift scheduling
- Employee training
Timeline
Team Leader
New Balance
03.2023 - Current
Assistant Store Manager
2UDetailers
08.2020 - 05.2022
Bachelor of Science - Kinesiology
California Baptist University