Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Joseph AGBOOLA

Miramichi,NB

Summary

Reliable and upbeat administrative store support successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

5
5
years of professional experience

Work History

Bakery Associate

ShopRite
07.2022 - 05.2023
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Established administrative work procedures to track staff's daily tasks.
  • Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Measured and mixed ingredients accurately to assist in baking process.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.

Sales Representative

Spar Supermarkets
07.2020 - 06.2022
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Wrapped, boxed and weighed bakery department products.

Customer Service Representative

Jara Superstore
02.2018 - 05.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained up- to-date knowledge of product and service changes.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Education

Diploma In Environmental Science - Environmental Technology

New Brunswick Community College (NBCC)
Miramichi, NB

Bachelor’s Degree - Computer Science

The University of Lagos
Lagos State Nigeria
06.2018

Senior Secondary School Certificate - Science

Blue Dream High School
Lagos Nigeria
05.2013

Skills

  • Stock Rotation
  • Quality Control
  • Food Safety
  • Visual Merchandising
  • Customer Satisfaction
  • Customer Service
  • Stocking and Shelving
  • Inventory Control
  • Sales Expertise
  • Punctual and Reliable
  • Sales Processing
  • Point of Sale Operation
  • Customer Needs Assessment
  • POS System Expertise
  • Team Collaboration
  • Surface Cleaning
  • Bakery Display Preparation

Accomplishments

  • Responded to over Number customer inquiries each day.
  • Updated and maintained company database to reflect current and accurate client records for more than Number accounts.
  • Managed inventory and office budgeting for supplies for busy office of Number employees.
  • Accomplished improvement through actions.
  • Successfully resolved Number customer issues per Time period.

Languages

English
Professional Working

Timeline

Bakery Associate

ShopRite
07.2022 - 05.2023

Sales Representative

Spar Supermarkets
07.2020 - 06.2022

Customer Service Representative

Jara Superstore
02.2018 - 05.2020

Diploma In Environmental Science - Environmental Technology

New Brunswick Community College (NBCC)

Bachelor’s Degree - Computer Science

The University of Lagos

Senior Secondary School Certificate - Science

Blue Dream High School

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Joseph AGBOOLA