JOSEPH ADEOYE
MIRAMICHI
Summary
Experienced and results-driven professional with a strong background in Customer Service. Proficient in utilizing digital communication platforms such as email, live chat, video conferencing, and phone calls to deliver exceptional support to clients. Adept at leveraging technology, including CRM software and artificial intelligence, to enhance efficiency and streamline processes. Skilled in operating within a remote work environment, offering flexibility in working hours and demonstrating a commitment to achieving high levels of customer satisfaction. Proven ability to maintain data security and privacy standards while delivering cost-effective solutions. Continuously updated through effective training programs to stay informed and adapt to evolving customer needs.
Overview
5
5
years of professional experience
Work History
Clerk
Atlantic Superstore
05.2024 - 03.2025
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Grocery Clerk
Shell Gas Station
04.2024 - 09.2024
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
CUSTOMER SERVICE
JENDOL SUPERSTORE IKORODU
03.2022 - 05.2023
- I have business interactions with customers focusing on delivering exceptional support and cultivating good attitude towards the customers
- My primary objective is to meet customer needs, address inquiries and resolve issues to ensure satisfaction
CUSTOMER SERVICE
JUSTRITE SUPERSTORE IKORODU
02.2020 - 12.2021
- I provide assistance, support, and necessary information to customers before, during, and after the purchases of a product or service
- I approach and help customers to meets their needs and ensure their satisfaction, and building trust and comfort in customers
Education
Business Management ; Marketing - Marketing Management
NBCC Miramichi
Miramichi, NB06-2026
Associate - Accounting and Finance
University of Lagos
07.2023
Skills
- Communicating skills
- Empathy
- Patience
- Problem solving
- Adaptability
- Product knowledge
Languages
English
Timeline
Clerk
Atlantic Superstore
05.2024 - 03.2025
Grocery Clerk
Shell Gas Station
04.2024 - 09.2024
CUSTOMER SERVICE
JENDOL SUPERSTORE IKORODU
03.2022 - 05.2023
CUSTOMER SERVICE
JUSTRITE SUPERSTORE IKORODU
02.2020 - 12.2021
Business Management ; Marketing - Marketing Management
NBCC Miramichi
Associate - Accounting and Finance
University of Lagos
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