Joseph Acuesta
Torrance
Summary
Positive personality with a hard working mindset. Open to learning new ideas and taking on new challenges. Very good with customer service and making connections with others. Patient with students and committed to creating a productive learning environment. Looking to move forward in my career and enhance my professional skills.
Overview
10
10
years of professional experience
Work History
Golf Services/Golf Starter
Rolling Hills Country Club
Rolling Hills Estates, CA
01.2024 - Current
- Managed tee time scheduling to optimize course flow and enhance member experience.
- Coordinated daily operations, ensuring smooth check-in processes and adherence to club policies.
- Provided exceptional customer service by assisting members with inquiries and resolving issues promptly.
- Trained new staff on operational procedures, promoting consistency in service delivery and efficiency.
- Oversaw equipment maintenance checks to ensure safety standards were consistently met on the golf course.
- Developed strong relationships with members, fostering a welcoming atmosphere within the club community.
- Facilitated clear communication between golfers, marshals, and clubhouse staff for seamless coordination during busy periods.
- Maximized revenue by accurately tracking and reporting daily rounds played.
- Assisted in organizing tournaments, ensuring events ran smoothly from start to finish.
- Kept golf course equipment stored properly and reported maintenance needs.
- Checked driving range and grounds daily to identify and manage maintenance needs.
- Delivered information and details of interest about facility to visitors.
Front Server/Catering Server/Expo/Valet
Forest Highlands Golf Club
Flagstaff, AZ
03.2019 - 12.2023
- Displayed enthusiasm and promoted excellent service to members, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet member needs.
- Shared knowledge of menu items and flavors, enabling members to make personal decisions based on taste and interest.
- Resolved member and employee complaints to maintain complete member satisfaction and workforce effectiveness.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Developed relationships with members on a personal basis, even knowing their exact food and drink orders.
- Used Jonas Encore to put in orders food and drink orders.
- Worked multiple catering events including weddings, holiday events, golf events, barbecues, and house parties.
- Helped stock the bar with the proper liquor, drinks, mixers, garnishes, and necessities.
- Developed skills as a barback; including cleaning glasses, collecting orders, pouring drinks, changing kegs, and working in a fast-paced environment.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Valet cars of different types with efficiency and hustle.
- Kept receipts to keep track of dozens of car keys.
- Greeting members when they enter the clubhouse, making them feel welcomed and at home.
- Speaking with the kitchen and servers to make sure each order is complete with proper plating and ready to be served.
- Utilized as a team captain for multiple events, making sure fellow employee are on-task and keeping up with their duties.
- Developed job flexibility and a willingness to take on any role.
- Helped train employees for jobs and proper services.
- Participated in golf tournaments with fellow employees and members.
- Displayed positivity and care for fellow coworkers, managers, and members.
- Learned how to work multiple positions and become a team player.
- Managed and ran my own ice cream stand for years. Provided excellent set up, decorations, and creating great experiences for members and their families.
Catering Server
2023 US Open At Los Angeles Country Club
Beverly Hills, CA
06.2023 - 06.2023
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Arranged linens and table settings according to seating plan and event theme.
- Developed relationships with members and worked in a high end environment.
- Had the experience of a lifetime and watched some of the world's best golfers compete on one of the biggest stages in the sport.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
Housekeeper
Residence Inn Marriott
Flagstaff, AZ
10.2021 - 02.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to requests from patrons for linens and toiletries.
- Operated power equipment tools such as backpack vacuums and floor sweepers.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Busser/Dishwasher
Olive Garden
Flagstaff, AZ
02.2018 - 02.2019
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or cooking items used often by kitchen staff.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry and free of debris to prevent incidents and accidents.
- Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Increased machine efficiency by scraping and pre-washing dishes.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
- Bussed tables and frequently communicated with servers for any assistance they need.
- Gently moved glassware, crystal and other delicate items to prevent breakage.
- Oversaw incoming deliveries, unboxing supplies, shelving stock and rotating items.
- Paid close attention to instructions from supervisor to complete tasks on time.
Dishwasher
Souplantation
Torrance, CA
06.2018 - 08.2018
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Increased machine efficiency by scraping and pre-washing dishes.
- Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
Restaurant Busser
The Tavern On Main
El Segundo, CA
12.2015 - 06.2018
- Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Participated in pre-staging dining rooms for meals, arranging tables according to restaurant policies.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Trained new staff in bussing and cleaning procedures.
- Resolved and escalated customer issues quickly to uphold strong customer relations standards.
- Worked in a fast-paced environment requiring quick-decision making and moving efficiently.
- Helped clean glasses behind the bar.
- Developed a efficient work ethic at a young age.
Delivery Driver
Instacart
Flagstaff, AZ
01.2022 - 01.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Shopped for customer's groceries in a efficient manner.
- Handle products, produce, and meats safely.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Worked overnight shifts during peak periods to meet coverage needs.
- Friendly with grocery store staff and customers.
- Communicated frequently with customers to ensure correct product replacements, issues, and timing of the delivery.
- Follow the customer's delivery requests while remaining kind and polite.
Food Delivery Driver
DoorDash
Flagstaff, AZ
02.2021 - 01.2024
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Logged hours, mileage and order-related activities with company's app to maintain detailed records.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Safely handled food and remained polite with customers.
- Communicated with restaurants to ensure the best delivery possible.
Education
Bachelor of Science - Mathematics Education And Cinema Studies
Northern Arizona University
Flagstaff, AZ12-2023
High School Diploma -
South High School
Torrance, CA06-2017
Skills
- Instructional Methods
- Innovative Lesson Planning
- Customer Service and Assistance
- Networking
- MS Office and Google Drive
- Creativity
- Positive Reinforcement Strategies
- Writing Skills
- Good Attitude
- Willingness To Learn
Timeline
Golf Services/Golf Starter
Rolling Hills Country Club
01.2024 - Current
Catering Server
2023 US Open At Los Angeles Country Club
06.2023 - 06.2023
Delivery Driver
Instacart
01.2022 - 01.2024
Housekeeper
Residence Inn Marriott
10.2021 - 02.2022
Food Delivery Driver
DoorDash
02.2021 - 01.2024
Front Server/Catering Server/Expo/Valet
Forest Highlands Golf Club
03.2019 - 12.2023
Dishwasher
Souplantation
06.2018 - 08.2018
Busser/Dishwasher
Olive Garden
02.2018 - 02.2019
Restaurant Busser
The Tavern On Main
12.2015 - 06.2018
High School Diploma -
South High School
Bachelor of Science - Mathematics Education And Cinema Studies
Northern Arizona University