Years of B2B Sales Experience
JOSEPH ABARCA
Account Manager
Richmond,BC
Summary
Hardworking and passionate sales professional with 15+ years in B2B sales, account management and customer experience. Tenaciously pursues sales with solution-based selling using excellent interpersonal skills and being able to build and sustain effective customer and partner relationships. Ready to help team achieve company goals.
Overview
20
20
Work History
NATIONAL CUSTOMER SUCCESS MANAGER
Sierra Wireless Inc
Richmond, BC
12.2021 - 01.2023
- Managed customer onboarding and fostered 40 enterprise customer account relationships by providing product and technical support and acting as lead contact
- Assisted customers with onboarding and product set up to foster successful adoption and usage of AirVantage Platform
- Organized and detail-oriented with strong work ethic.
- Evaluate current strategies of current customers and offer work flow enhancements using existing or customized solutions
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Collaborated with leadership, sales and product teams to address customer success objectives.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
INSIDE SALES TERRITORY ACCOUNT MANAGER
Sierra Wireless Inc.
Richmond, BC
05.2017 - 12.2021
- Top sales FY 2019-2021 100%+ quota attainment
- Managed all aspects of sales cycle from pipeline generation to close by interfacing with prospective and existing customers through remote demonstrations and trainings
- Penetrate targeted accounts and oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue
- Worked closely with Sierra Wireless resellers/distributors to develop targeted sales campaigns
- Oversee support for over 50 customer accounts in assigned territory providing product support with focus of account growth and client retention
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated leadership skills in managing RFP/RFI projects from start to completion.
- Generate, review and consult weekly with Sales Director & VP of Sales concerning pipeline/forecasting
- Passionate about learning and committed to continual improvement.
- Worked well in team setting, providing support and guidance.
NATIONAL ACCOUNT EXECUTIVE
Turnium (Formerly Plait Networks)
North Vancouver, BC
07.2016 - 03.2017
- Managed national territory to drive new sales and expand on existing relationships
- Complete all steps of sales cycle from pipeline generation to close, by interfacing with prospective customers through on-site and remote demonstrations, trainings and support
- Penetrate targeted national accounts and expand sales from within existing client base
- Emphasize software/technology service features and benefits, quote prices, discuss credit terms and prepare sales order forms and or reports
- Strategic consulting including business plan & sales strategy development
- Review and consult weekly with CEO & VP of Sales concerning pipeline/forecasting
CORPORATE ACCOUNT MANAGER
Apex Wireless Inc.
Burnaby, BC
06.2011 - 07.2016
- Top sales FY 2012 –, 100%+ quota attainment
- Managed a portfolio of 75 medium & enterprise accounts from strategic prospecting, winning the business, developing and implementing country wide product roll out while building strong relationships at all levels of the customer organization
- Drove sales of Apex professional services platform that consisted of managing a company’s telecom expenses, device security, hardware procurement, ensuring company obtains best rate plan pricing and reduced costs by 15% annually
- Worked with TELUS corporate sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Established profitable partnerships in construction and engineering sector to grow corporate account base.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
WIRELESS ACCOUNT MANAGER
BELL CANADA
Vancouver, BC
01.2003 - 05.2011
- Drove sales of new BELL wireless products and services to medium sized business market to assigned accounts
- Managed all aspects of account from prospecting, winning business, product roll out, ongoing customer service and support
- Build and foster a network of referrals to create new opportunities for revenue growth
- Performed frequent account health checks and quarterly business reviews to identify upsell and cross sell opportunities within the business ensuring on-going business and renewal contract negotiations
- Organized promotional events and interacted with community to increase sales volume.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
Some College (No Degree) - General Studies
BCIT
Burnaby 01.1999 - 01.2001
Skills
National account managementCold and warm calling experience
Customer acquisition
Analytical problem solverSalesforcecom & CRM proficiencyCustomer engagement and assistance
Customer needs
Additional Information
- AWARDS , 2013 TELUS Presidents Club winner for national dealer sales top performer 2012 – 2015 Apex Wireless Top Salesman of the year
Hobbies
I enjoy building and working on cars, this has been my life long hobby since I was 12 years old.
Timeline
NATIONAL CUSTOMER SUCCESS MANAGER
Sierra Wireless Inc
12.2021 - 01.2023
INSIDE SALES TERRITORY ACCOUNT MANAGER
Sierra Wireless Inc.
05.2017 - 12.2021
NATIONAL ACCOUNT EXECUTIVE
Turnium (Formerly Plait Networks)
07.2016 - 03.2017
CORPORATE ACCOUNT MANAGER
Apex Wireless Inc.
06.2011 - 07.2016
WIRELESS ACCOUNT MANAGER
BELL CANADA
01.2003 - 05.2011
Some College (No Degree) - General Studies
BCIT
01.1999 - 01.2001