Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Josen Kyle Negranza

Edmonton,AB

Summary

Driven leader with proven success in staff management and training at Wendy's Restaurant, enhancing team efficiency and customer satisfaction. Expert in inventory control and employee motivation, demonstrating a goal-oriented approach. Achieved significant improvements in productivity and service quality by fostering a culture of accountability and excellence. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority.

Overview

9
9
years of professional experience

Work History

Supervisor

Wendys Restaurant
7410 Arglly Rd
08.2023 - 05.2024

Cleaning Crew Member

JAG Cleaning Services Ltd
12929 83st Nw
09.2022 - 08.2023
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.

Supervisor

Wendys Restaurant
7410 Argyll Rd.
02.2016 - 09.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Evaluated employee performance and coached and trained to improve weak areas.

Crew

Wendys Restaurant
7410 Argyll Rd.
11.2015 - 02.2016

Education

Bachelor of Science - Automotive

Earist Cavite Campus
GMA Cavite Philippines
03.2015

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Inventory Control
  • Staff Discipline
  • Schedule development

Languages

English
Professional Working

Timeline

Supervisor

Wendys Restaurant
08.2023 - 05.2024

Cleaning Crew Member

JAG Cleaning Services Ltd
09.2022 - 08.2023

Supervisor

Wendys Restaurant
02.2016 - 09.2022

Crew

Wendys Restaurant
11.2015 - 02.2016

Bachelor of Science - Automotive

Earist Cavite Campus
Josen Kyle Negranza