Jose Montes
Orange
Summary
Dynamic Service Technician Lead Installer with extensive experience at Barker And Sons Plumbing, excelling in hydrojetting and client relationship management. Proven track record of delivering exceptional customer service and training junior technicians, ensuring compliance with safety regulations while enhancing client satisfaction through effective problem-solving and timely project completion.
Overview
13
13
years of professional experience
Work History
Service Technician Lead Installer
Barker And Sons Plumbing
04.2025 - 09.2025
- Led installation projects ensuring professional, timely completion.
- Installed and repaired fixtures, pipes, and water heaters.
- Collaborated with team members to complete service calls efficiently.
- Provided excellent customer service during on-site visits.
- Advised customers on plumbing maintenance and preventative measures.
- Ensured compliance with safety regulations during all installations and repairs.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Performed onsite repair of equipment at customer locations.
- Executed bathroom demolition tasks efficiently.
- Conducted hand excavation of main sewer lines.
- Performed repair and installation of main sewer lines.
- Assisted with hydrojetting processes for pipe cleaning.
- Supported liner installation and epoxy resin applications.
- Managed water line repair activities to restore service.
- Delivered exceptional customer service to enhance client satisfaction.
Service Technician
Meier Plumbing
Anaheim
11.2019 - 03.2025
- Diagnosed plumbing issues using industry-standard tools and techniques.
- Completed projects on time, prioritizing customer satisfaction.
- Performed service and repair of plumbing systems, addressing basic leaks to advanced repiping.
- Executed hydrojetting for effective clearing of stoppages in grease and sewer lines.
- Conducted camera investigations to locate plumbing issues accurately.
- Replaced cast iron, ABS, and copper pipes as needed.
- Utilized snake cable and hydro jetting machine for maintenance tasks.
- Maintained familiarity with soldering and propressing copper fittings.
- Collaborated with clients to understand plumbing needs and provide solutions.
- Trained junior technicians on best practices and safety protocols.
- Responded promptly to service calls for emergency plumbing repairs.
- Maintained accurate records of service visits and repairs performed.
- Ensured compliance with local plumbing codes during installations and repairs.
- Diagnosed problems and determined solutions for various customer issues.
Detailer
Superclean Auto detailing
Anaheim
03.2013 - 11.2019
- Steam clean engines
- Full Detailing shop
Education
Study Program - Customer Service, Delivering cars to customers, buffing and waxing, carpet cleaning and steam cleaning, Time Management, Hard Worker, People Person, Fast learner, Trouble-shooting, Communication Skills, Problem-solving, customer service
Somerset educational Services
Riverside, CA08.2009
Skills
- Time management
- Work ethic
- Interpersonal skills
- Quick learner
- Troubleshooting
- Communication skills
- Problem solving
- Customer service
- Hydrojetting expertise
- Camera inspection
- Pipe replacement
- Plumbing installation
- Client relationship management
- Emergency response
- Attention to detail
- Training and mentoring
- Quality control
- Maintenance and repair
Hobbies and Interests
- Spending time with family
- Movies
Languages
- English, Professional Working Proficiency
- Spanish, Full Professional Proficiency
Timeline
Service Technician Lead Installer
Barker And Sons Plumbing
04.2025 - 09.2025
Service Technician
Meier Plumbing
11.2019 - 03.2025
Detailer
Superclean Auto detailing
03.2013 - 11.2019
Study Program - Customer Service, Delivering cars to customers, buffing and waxing, carpet cleaning and steam cleaning, Time Management, Hard Worker, People Person, Fast learner, Trouble-shooting, Communication Skills, Problem-solving, customer service
Somerset educational Services