Jose Miguel Hernandez Rosas
Los Angeles
Summary
Reliable operations and customer service professional with several years of experience supporting staff, students, and visitors in fast-paced environments. Skilled in team coordination, safety monitoring, and responding quickly to service needs. Experienced with radio communication, supervising groups, and assisting diverse communities. Seeking to bring leadership and service experience to an Assistant Supervisor role supporting passenger mobility services.
Overview
14
14
years of professional experience
Work History
Wheelchair Driver
ATM
Los Angeles
09.2024 - Current
- Transported passengers safely to various locations using wheelchair-accessible vehicles.
- Assisted individuals with mobility challenges during boarding and alighting processes.
- Maintained vehicle cleanliness and ensured proper functioning of equipment.
- Collaborated with team members to enhance service quality and passenger satisfaction.
Instructional Device Manager (IDM) Role
LAUSD-Hooper Avenue Elementary
Los Angeles
08.2021 - Current
- Provide daily technical and operational support to staff and students across campus.
- Respond quickly to service requests and resolve issues to maintain smooth operations.
- Track and manage equipment inventory and service requests.
- Coordinate with district support teams to resolve complex issues efficiently.
- Maintain strong communication with staff to ensure timely service and support.
Supervision Aide
LAUSD-Hooper Avenue Elementary
Los Angeles
05.2019 - Current
- Monitor campus safety and respond to incidents to maintain a secure environment.
- Supervise large groups during arrival, lunch, and dismissal periods.
- Communicate with staff through radio dispatch to coordinate responses.
- Assist students, staff, and visitors with directions and support needs.
- Maintain calm and organized responses during high-traffic situations.
Campus Aide
LAUSD-Hooper Avenue Elementary
Los Angeles
08.2012 - 06.2014
- Assisted staff and visitors while maintaining campus safety.
- Responded to incidents and provided support during emergencies.
- Monitored student behavior to promote a positive learning environment.
Education
High School Diploma -
Thomas Jefferson High School
Los Angeles, CA06-2009
Computer Science
East Los Angeles College
Monterey Park, CAComputer Science
Los Angeles Harbor College
Wilmington, CASkills
- Instructional assistance
- Conflict management
- Safety and compliance
- Coaching and mentoring
- Serving diverse communities
- Team coordination and staff support
- Safety monitoring and incident response
- Radio communication and dispatch
- Problem solving in fast-paced environments
- Conflict resolution
- Bilingual communication (English & Spanish)
- Disability assistance experience
- Teamwork
- Professional demeanor
Timeline
Wheelchair Driver
ATM
09.2024 - Current
Instructional Device Manager (IDM) Role
LAUSD-Hooper Avenue Elementary
08.2021 - Current
Supervision Aide
LAUSD-Hooper Avenue Elementary
05.2019 - Current
Campus Aide
LAUSD-Hooper Avenue Elementary
08.2012 - 06.2014
High School Diploma -
Thomas Jefferson High School
Computer Science
East Los Angeles College
Computer Science
Los Angeles Harbor College