Summary
Overview
Work History
Education
Skills
Interests
Timeline

Jose Maria Aris

Manager
Montreal,QC

Summary

Dynamic manager with a proven track record at Dialectica, excelling in client relationship management and account growth. Achieved a consistent 10/10 client-satisfaction rating while tripling key-account revenue. Skilled in full project-lifecycle management and in mentoring high-performance teams, driving measurable improvements in lead generation and overall client success.

Overview

2
2
years of professional experience
3
3
Languages

Work History

Manager

Dialectica
01.2025 - Current
  • Lead and coach a team of 3 Client Service Associates, all personally trained to full productivity with 0 turnover.
  • Grew a key account from < $20K to $50–60K monthly revenue within six months, tripling throughput and strengthening client retention.
  • Maintained a 10/10 client-satisfaction rating while consistently capturing 30–50% of client-requested expert calls (vs. 20% unit average) and managing 6 projects simultaneously (~10 projects monthly).
  • Foster a collaborative, high-performance culture through open feedback, creative problem-solving, and cross-team best-practice sharing.

Senior Client Service Associate

Dialectica
07.2024 - 12.2024
  • Managed 2 concurrent projects at peak performance, quickly becoming a preferred project manager requested by name (2–3 direct client requests per month).
  • Maintained top personal performance while balancing triple responsibilities as project manager, associate, and mentor in a high-pressure, fast-paced environment.
  • Designed email/outreach templates adopted by 100% of 5 managers and 8 project managers, increasing lead generation 20–25% across the unit.

Client Service Associate

Dialectica
07.2023 - 06.2024
  • Ranked #1 associate in 2024, averaging $28K+ monthly revenue and exceeding sales and custom recruitment targets every month.
  • Pioneered cold-calling best practices, improving conversion rates from ~5% to 25%+, and shared methods across teams.
  • Earned early project-management responsibilities within six months, delivering a client project with 100% share of wallet (SOW) and minimal supervision.

Education

Bachelor of Commerce - Finance

Concordia University, Montreal
05.2001 -

Skills

Client Relationship Management (CRM)

Interests

Meditation & mindfulness French language learning Rock music Culinary experimentation Journaling & creative storytelling

Timeline

Manager - Dialectica
01.2025 - Current
Senior Client Service Associate - Dialectica
07.2024 - 12.2024
Client Service Associate - Dialectica
07.2023 - 06.2024
Concordia University - Bachelor of Commerce, Finance
05.2001 -

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