Jose Manuel Ugalde
Oxnard
Summary
Dedicated professional with a proven track record at Walmart in enhancing customer satisfaction and loyalty through exceptional service and conflict resolution. Skilled in multitasking, organization, and bilingual communication, demonstrating significant teamwork and a strong willingness to learn. Achieved notable improvements in customer service efficiency and team collaboration.
Overview
2
2
years of professional experience
Work History
Crew Member
Mcdonalds
08.2024 - 10.2024
- Worked front counter and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked well with teammates and accepted coaching from management team.
Ranch Worker
Adobe Ranch
03.2024 - 07.2024
- Maintained ranch cleanliness and safety through regular maintenance tasks, such as fence repair, weed cutting, irrigation repairs
Customer Service Representative
Walmart
12.2022 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Pacifica High School
Oxnard 06-2022
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Interactive communication skills
- Bilingual
- Willingness to Learn and improve
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Crew Member
Mcdonalds
08.2024 - 10.2024
Ranch Worker
Adobe Ranch
03.2024 - 07.2024
Customer Service Representative
Walmart
12.2022 - 02.2024
High School Diploma -
Pacifica High School
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