Jose Manuel Castanha
Laval,QC
Summary
Seasoned professional with extensive experience in operations and client relations, currently thriving as a Business Partner while leveraging a strong foundation in leadership and strategic management. Previous roles as Service Manager and Toronto Branch Manager at Servomax demonstrated a commitment to operational improvements and fostering team collaboration. A dedication to aligning organizational goals with client needs drives consistent enhancements in efficiency and service quality. Expertise in creating impactful partnerships emphasizes a focus on operational excellence and empowering teams for success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Partner
Le groupe pmr
05.2025 - Current
- Co-own and manage Le Groupe P.M.R., sharing responsibilities and management with partners.
- Acting as a trusted advisor, providing internal guidance and support to enhance business operations.
- Foster collaborative relationships to drive strategic initiatives and improve decision-making processes.
- Analyzed market trends to identify new opportunities for collaboration and expansion.
- Developed strategic partnerships to enhance business growth and market presence.
Service Manager
Servomax
08.2023 - 04.2025
- Overseen the service department, ensuring high levels of customer satisfaction.
- Trained and mentored team members to optimize performance and operational efficiency
- Developed strategic initiatives to enhance service quality and resolve customer issues
- Managed staff effectively while maintaining operational efficiency.
- Collaborated closely with the director of operations and technical and sales teams to enhance service delivery.
- Led service operations to enhance customer satisfaction and drive retention
- Implemented process improvements resulting in streamlined service workflows
Toronto Branch Manager
Servomax
01.2022 - 08.2023
- Overseen daily operations of the Toronto branch, ensuring smooth workflow and efficiency.
- Managed and developed staff to enhance performance and customer service.
- Focused on driving business growth through strategic initiatives and customer satisfaction.
- Oversaw daily branch operations to ensure compliance with company policies and procedures.
- Developed and implemented strategic plans to improve customer service and operational efficiency.
- Streamlined inventory management processes to reduce costs and optimize resource allocation.
- Led recruitment efforts to build a high-performing team aligned with organizational goals.
Full service supervisor
Servomax
10.2020 - 01.2022
- Overseen the operations of the service department, ensuring efficient service delivery to customers.
- Led team in resolving customer service issues, enhancing overall satisfaction and retention rates.
- Handled customer complaints and inquiries.
- Managed and trained staff to maintain high-quality service standards.
- Implemented effective logistics and time management strategies to enhance operational efficiency.
- Assisted with training and development of team members.
Full service driver
Servomax
10.2018 - 10.2020
- Delivered products efficiently to customers, ensuring timely service and customer satisfaction.
- Maintained vehicle cleanliness and performed routine inspections for optimal performance.
- Assisted in loading and unloading delivery items, enhancing operational workflow.
- Navigated routes effectively using GPS technology to minimize delays and improve delivery times.
- Provided exceptional customer service during deliveries, addressing inquiries and resolving issues promptly.
- Implemented best practices for vehicle maintenance, reducing downtime and extending fleet longevity.
- Strengthened customer relationships with professional demeanor, friendly attitude, and prompt communication regarding delivery updates or concerns.
Floor Manager
Cafe Gentiles
10.2017 - 09.2019
- Overseen daily operations, managed staff, and ensured an exceptional dining experience for guests.
- Trained and mentored staff on best practices and operational standards.
- Coordinated inventory management to maintain optimal stock levels and minimize waste.
- Implemented quality control measures to enhance food safety and presentation standards.
- Analyzed sales trends to inform menu adjustments and promotional strategies.
Assistant Manager
Buffalo David Bitton
04.2015 - 07.2017
- Supporting daily operations, supervising staff, and ensuring customer satisfaction across various business settings.
- Analyzed sales data to identify trends, informing inventory management decisions.
- Managed employee schedules, optimizing labor costs while maintaining service quality.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Sales Associate
Buffalo David Bitton
08.2013 - 04.2015
- Responsible for assisting customers, driving sales, and ensuring a positive shopping experience through various tasks and responsibilities.
Education
Associate of Arts and Sciences - AAS - Sociology
Vanier College
Montreal, QC04.2014
Skills
- Microsoft Exchange
- Microsoft Dynamics CRM
- SAP ERP
- Administrative management
- Strategic planning
- Operations management
- Organizational development
- Recruitment and hiring
- Corporate communications
- Key client relationships
- Budget control
- Customer service
Languages
English
Native or Bilingual
French
Full Professional
Italian
Limited Working
Portuguese
Limited Working
Certification
Raymond Reach forklift certification
Timeline
Business Partner
Le groupe pmr
05.2025 - Current
Service Manager
Servomax
08.2023 - 04.2025
Toronto Branch Manager
Servomax
01.2022 - 08.2023
Full service supervisor
Servomax
10.2020 - 01.2022
Full service driver
Servomax
10.2018 - 10.2020
Floor Manager
Cafe Gentiles
10.2017 - 09.2019
Assistant Manager
Buffalo David Bitton
04.2015 - 07.2017
Sales Associate
Buffalo David Bitton
08.2013 - 04.2015
Associate of Arts and Sciences - AAS - Sociology
Vanier College