Joselyne Twagirayezu Ishimwe
Summary
Having recently moved to Gatineau, I am currently
looking for a second part-time job. Seeking new challenges, I would like to join a workplace where I can continue to have dynamic learning experiences mainly in the field of customer service and hospitality. I also speak perfectly both French and English and I am willing to complete the Smart Serve Certificate if necessary.
I demonstrated strong multitasking and active listening abilities in my previous workplaces, fostering positive relationships with people of all ages. I am committed to maintaining safety and promoting a supportive environment.
Overview
8
8
years of professional experience
Work History
Early Childhood Educator
Cpe L'île Des Enfants
10.2024 - Current
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Served the meals and snacks
- Created engaging and creative activities to encourage a proper development
Youth Worker
YMCA
03.2024 - 08.2024
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Engaged young people in discussions about mental health, leading to increased awareness and access to support resources.
- Welcome the children in a friendly way
- Led and created activities and workshops according to their interests and age
- Was able to create a strong bond with the youth from 12 to 17 years old and to welcome them in a kindly manner
Early Childhood Educator
Les Petits Lutins
01.2023 - 08.2024
- Welcomed the parents with their children and communicated regularly with the parents about the progress or difficulties of their child
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
- Facilitated small group activities to encourage collaboration and social skills among children.
- joined group meetings to brainstorm about improving the workplace productivity and to preserve the parents satisfaction in our abilities to keep the children safe
Social Worker
Le Rempart
09.2023 - 04.2024
- Updated client documentation for accurate, compliant and current records.
- Welcomed new residents, gave them a grand tour with all the necessary information about the rules
- Supported clients and families with empathy and compassion during difficult times.
- Answered the phone calls of potential future residents and we filled out the registration form together if they were eligible
- Educated woman on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
Waitress in a Senior Residence
Depano Resto
06.2017 - 08.2022
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
High School Diploma -
Cégep Limoilou
Québec, QC06-2019
Skills
- Maintaining safety
- Time management
- Strong multitasking
- Customer service
- Active listening
- Hospitality service expertise
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Early Childhood Educator
Cpe L'île Des Enfants
10.2024 - Current
Youth Worker
YMCA
03.2024 - 08.2024
Social Worker
Le Rempart
09.2023 - 04.2024
Early Childhood Educator
Les Petits Lutins
01.2023 - 08.2024
Waitress in a Senior Residence
Depano Resto
06.2017 - 08.2022
High School Diploma -
Cégep Limoilou
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