Joselyne Hernandez Gomez
Palmdale
Summary
Proficient shift leader with a strong background in overseeing and supporting team dynamics. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs.
Overview
5
5
years of professional experience
Work History
Shift Leader
El Pollo Loco
Palmdale
03.2022 - Current
- Advanced from cashier to Shift Leader in May 2023, overseeing team dynamics and individual strengths.
- Trained staff on job duties to enhance team efficiency and service quality.
- Monitored employee performance to uphold compliance with company policies and improve operational standards.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Inspected food preparation areas to maintain sanitation standards and ensure customer safety.
- Adhered to all health code regulations while preparing food items for customers.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Cashier
Taco Bell
Palmdale
05.2021 - 12.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and addressed inquiries about store products and services, enhancing customer experience.
- Counted cash drawer at shift start to verify accuracy and ensure availability of change for transactions.
- Maintained cleanliness of checkout area, ensuring a welcoming environment for customers and compliance with health standards.
- Restocked shelves with various products to maintain inventory levels.
Education
High School Diploma -
Pete Knight High School
Palmdale, CA06-2021
Bachelor of Science - Computer Science
Antelope Valley College
Lancaster, CA07-2027
Skills
- Team Leadership
- Team Supervision
- Conflict Resolution
- Safety Processes and Procedures
- Production Reporting
- Sales Reporting
- Quality Inspections
- POS System Operation
- Drawer Assignments
- POS Deletions
- Cash Handling
- Quick learner
- Positive mindset
- Quick learner
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Shift Leader
El Pollo Loco
03.2022 - Current
Cashier
Taco Bell
05.2021 - 12.2021
High School Diploma -
Pete Knight High School
Bachelor of Science - Computer Science
Antelope Valley College