Joselyne Eyondi
General Insurance Agent
Moncton,NB
Summary
Licensed insurance professional with extensive experience in policy management and client advisory, excelling in delivering tailored insurance solutions to meet diverse client needs. Proven track record of enhancing client retention and satisfaction through a deep understanding of regulatory compliance and industry standards, ensuring meticulous policy execution. Recognized for fostering strong collaboration within teams and demonstrating adaptability to evolving industry demands, brings positive attitude and commitment to continuous learning and growth. Committed to driving customer satisfaction and loyalty through exceptional service and strategic insights.
Overview
11
11
years of professional experience
Work History
General Insurance Agent
TDI
01.2025 - Current
- Developed strong relationships with clients through excellent communication skills and attentive listening, leading to high customer retention rates.
- Increased client satisfaction by providing personalized insurance recommendations and comprehensive policy explanations.
- Leveraged advanced knowledge of insurance products, coverage options, and underwriting guidelines to skillfully advise clients on suitable policies for their unique needs.
- Assist clients in understanding their premium billing, payment schedules, and outstanding balances
- Process insurance payments, refunds, and billing adjustments accurately and in a timely manner
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
Customer Service Agent Ecomm
Alorica
10.2024 - 01.2025
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
Bell Directory Assistance Call Center Agent
Nordia Inc.
05.2024 - 08.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Administrative Coordinator
Sodexo /Kelvin Facilities Management Services
09.2018 - 07.2023
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed executive calendars, schedule appointment
Customer Service Representative /Sales Clerk
Hestia Facility Management
02.2017 - 08.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Improved resolution time with effective problem-solving for customer complaints.
Beneficiary Attendant
Oasis Hospital
02.2015 - 01.2017
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for patients through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
Education
ONTARIO And AMF Insurance Certificates - 2025
Public Law - Law
University of Douala
10.2009
High School Diploma -
Nkolbisson
09.2005
Skills
- Active listening
- Team collaboration
- Billing Inquiries
- Insurance products
- Customer service
- Inbound Call Management
- Quotes and sales
- Customer Complaint resolution
- Client needs analysis
- Empathetic and genuine
- Property insurance
- Auto insurance
Languages
English
Professional Working
French
Native or Bilingual
Accomplishments
- Community service Volunteer at Dr Georges Dumont Hospital
- Community Service Volunteer at Church
Timeline
General Insurance Agent
TDI
01.2025 - Current
Customer Service Agent Ecomm
Alorica
10.2024 - 01.2025
Bell Directory Assistance Call Center Agent
Nordia Inc.
05.2024 - 08.2024
Administrative Coordinator
Sodexo /Kelvin Facilities Management Services
09.2018 - 07.2023
Customer Service Representative /Sales Clerk
Hestia Facility Management
02.2017 - 08.2018
Beneficiary Attendant
Oasis Hospital
02.2015 - 01.2017
High School Diploma -
Nkolbisson
ONTARIO And AMF Insurance Certificates - 2025
Public Law - Law
University of Douala
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