Joselyn Rivas
Master Student In Forensic Sciences
San Jose
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level criminalist position. Ready to help team achieve company goals.
Overview
2025
2025
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Fulfillment Team Captain
Target
4 2020 - Current
- Maintained compliance with company safety policies and called violations to attention of management.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Cross-trained new associates on essential job functions and procedures, including picking and filling orders for all warehouse products.
- Operated frequency scanners to track shipment progression and input data into shipping system.
- Followed procedures at all times for personal and team safety.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins
- Prepared domestic and international shipments for transportation
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow
- Delivered high-quality customer service by gathering feedback on product deficiencies
- Monitored self-checkout systems and provided assistance or intervention where required
- Checked identification for proof-of-age for alcohol and tobacco sales
- Learned Order Pick Up Expert and Team Mentor positions and provided backup at key times
- Mentored and guided employees to foster proper completion of assigned duties
- Built strong relationships with customers through positive attitude and attentive response
- Partnered with managers to identify and capitalize on sales trends and brand initiatives
- Molded team and embraced change to adapt within dynamic market
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
- Provided constructive criticism regarding quality assurance on collections team phone calls
- Designed floor plans, elevations, 3D perspective views and material boards for review and presentation.
On Call Beauty Sales Associate
Macy's
09.2024 - Current
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Provided exceptional customer service by addressing client concerns promptly and offering suitable solutions.
- Supported store management with daily operations tasks such as opening/closing procedures
- Maintained up-to-date knowledge of current beauty trends, enabling informed product suggestions for diverse clientele.
- Contributed to the achievement of store-wide sales goals through proactive client outreach and follow-up communication.
- Boosted store revenue by cross-selling complementary beauty products and services.
- Assisted clients in navigating the wide range of available beauty products by providing informative answers to their questions.
- Increased beauty product sales by providing personalized consultations and recommendations to clients.
- Organized in-store promotional events to attract new customers and showcase top-selling beauty products.
- Improved brand visibility through engaging visual merchandising displays that showcased seasonal trends and popular items.
- Utilized excellent communication skills to effectively convey product benefits and features to potential buyers.
- Demonstrated expertise in various makeup application techniques, helping clients feel confident in their appearance.
- Participated in ongoing professional development opportunities
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Open credit cards and bronze rewards for clients
- High sale goal in one day: $ 3,218
Superior Court Researcher
Info Check Solutions
07.2021 - 02.2022
- Created interrogatory documents and requests for admissions, document productions, examinations and inspections.
- Supported administration and research processes for criminal cases.
- Participated in professional development initiatives for consistent improvement and up-to-date knowledge of emerging trends and best practices.
- Investigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases.
- Maintained litigation docket and calendars for 400+ clients per day, noting deadlines for responsive pleadings, motions and other important deadlines.
- Reviewed and analyzed detailed records.
- Documented information and submitted detailed reports.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to all clients, handled challenging situations with ease.
- Exceeded goals through effective task prioritization and great work ethic.
- Entered orders into Infocheck computer database system.
- Communicated professionally with colleagues and supervisor.
- Conducted research, gathered information from multiple sources and presented results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked closely with infocheck solutions supervisor to maintain optimum levels of communication to effectively and efficiently complete projects.
- Maintained excellent attendance record, consistently arriving to work on time.
Human Resources Manager, Operations/Point of Sale Associate
Macy's
11.2017 - 03.2020
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Maintained organized, presentable merchandise to drive continuous sales.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Motivated employees.
- Evaluated effectiveness of training programs and provided upper management strategic recommendations for improvements.
- Trained and developed in company processes, product knowledge, customer service and selling techniques.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Organized and led staff orientation and training to promote collaboration.
- Prepared cash deposits with zero discrepancies.
- Monitored and handled all employee claims, including performance-based and harassment incidents.
- Directed onboarding and training for new employees each year, keeping company operations smooth and production efficient with skilled candidates.
- Solved customer challenges by offering relevant products and services.
- Processed product returns and assisted customers with other selections.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Led and provided direction for human resources team.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Human Resources Assistant/Payroll Administrator
California State University East Bay
10.2015 - 05.2017
- Verified and investigated employment claims and data.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Kept records in software to maintain data by entering and updating information.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Supported payroll supervisor by checking the hours worked by the professors of the university
Education
Master of Science - Forensic Science Investigations
National University
San Diego, CA 06.2022 - Current
Bachelor of Science - Criminal Justice
California State University - East Bay
Hayward, CA 09.2015 - 07.2020
Skills
Company organization
Workforce improvements
Succession planning
Multitasking abilities
Training and mentoring
Legal Research & Document filling
Self-motivated professional
Upselling strategies
Customer loyalty
Cross-functional coordination
Timeline
On Call Beauty Sales Associate
Macy's
09.2024 - Current
Master of Science - Forensic Science Investigations
National University
06.2022 - Current
Superior Court Researcher
Info Check Solutions
07.2021 - 02.2022
Human Resources Manager, Operations/Point of Sale Associate
Macy's
11.2017 - 03.2020
Human Resources Assistant/Payroll Administrator
California State University East Bay
10.2015 - 05.2017
Bachelor of Science - Criminal Justice
California State University - East Bay
09.2015 - 07.2020
Fulfillment Team Captain
Target
4 2020 - Current
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