Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joselyn Luna

Modesto

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Doctor Technician

TARGET OPTICAL
10.2023 - Current
  • Utilized company tools to keep associates and customers updated on new changes within company policies, products, and fashion industries
  • Demonstrated effective collaboration with patients, utilizing strong communication skills and in-depth knowledge of insurance eligibility and benefit levels
  • Proactively initiates efforts to enhance the overall aesthetic appeal of the store, contributing to a positive and inviting customer experience.
  • Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent needs
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.

Doctor Technician

Stanton Optical
03.2023 - 10.2023
  • Led audits to uphold compliance and performance expectations, emphasizing quality and team training
  • Utilized in-depth knowledge of insurance eligibility and benefit levels to guide and educate patients, ensuring a clear understanding of coverage and costs
  • Respond promptly to both telephone and in-person inquiries, offering comprehensive information and ensuring a positive customer experience by providing solutions through the company’s policies
  • Proactively follow up with existing customers, offering ongoing support and addressing concerns, resulting in customer satisfaction.

Drone Operator, Prime Air

Amazon
05.2017 - 03.2023
  • Operate as a Visual Observer to communicate with the team about any obstacles and obstructions, ensuring precise and obstacle-free flights
  • Assist with crew briefings, mission planning, and executing essential tasks during field operations
  • Conducted thorough pre-flight assessments and post-flight briefings, consistently upholding rigorous safety protocols
  • Instrumental in audit procedures, facilitating comprehensive evaluations of procedures, processes, and work standards.

Transportation Specialist, Transportation Operations Management

Amazon
05.2017 - 03.2023
  • Managed vehicle operations by adhering to licensing requirements, conducting regular maintenance, and reporting delays or accidents through proficient map reading
  • Collaborate closely with TPA to develop metrics, enabling data-driven decision-making for process evaluations and effectively delivering results
  • Developed SLAs for carriers and logistics providers, ensuring compliance and continuous process improvement
  • Developed recruiting strategies to identify qualified candidates and build network opportunities with surrounding locations
  • Assist in safety audit initiatives to ensure adherence to performance expectations, emphasizing quality and compliance.
  • Reduced scheduling conflicts by closely monitoring deadlines and proactively rescheduling appointments as needed.
  • Handled incoming calls and emails from Operation managers regarding issues with deliveries.
  • Conducted regular performance evaluations of dispatch staff, identifying areas for improvement and growth opportunities.

Education

Modesto High School
Modesto, CA

Skills

  • FAA Regulations
  • FAA Part 107
  • Insurance Plan Verification
  • Problem Solving
  • Teamwork
  • Leadership
  • Process Improvement
  • Safety Enforcement
  • DOT Regulations
  • Driver Incident Support

Timeline

Doctor Technician

TARGET OPTICAL
10.2023 - Current

Doctor Technician

Stanton Optical
03.2023 - 10.2023

Drone Operator, Prime Air

Amazon
05.2017 - 03.2023

Transportation Specialist, Transportation Operations Management

Amazon
05.2017 - 03.2023

Modesto High School

Similar Profiles

CREATE PROFILE
Joselyn Luna