Joselyn Colin-Mojica
Modesto
Summary
At Sutter Health, I excelled as a Patient Service Representative. Detail-oriented front desk support specialist with extensive experience in patient registration, insurance eligibility verification, and scheduling appointments. Proficient in operating multi-line phone systems and the Epic system. Bilingual in Spanish with strong communication skills, dedicated to providing exceptional customer service in healthcare settings.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Sutter Health
01.2020 - Current
- Assisted patients with registration processes, verifying personal information and insurance details.
- Operated scheduling software to coordinate patient appointments, optimizing daily workflow and minimizing wait times.
- Exhibited empathy and active listening during patient interactions, enhancing patient satisfaction and trust.
- Handled patient inquiries regarding services and billing, providing clear and accurate information.
- Handled pre-authorization processes accurately, enabling timely delivery of necessary medical services.
Education
High School Diploma -
Newark Memorial High School
Newark, CA01-2015
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Payment collection
- Spanish fluency
- Multitasking and organization
- Punctual and hardworking
Timeline
Patient Service Representative
Sutter Health
01.2020 - Current
High School Diploma -
Newark Memorial High School
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