JOSE LUIS RAMIREZ PEREZ
Toronto,ON
Summary
A results-driven professional with a background in video editing, market research, event planing, and digital content creation using Canva, and Adobe Photoshop. Recently received a business marketing degree and have a focus on digital marketing, market research, data analysis, B2B, B2C, SEM, SEO, advertising, Shopify, Qualtrics, and e-commerce. Competent in producing high-quality content that boosts sales and leads to more conversions. Over two years of experience providing customer service, along with the capacity to lead, take initiative, collaborate with others, and mentor others. Additionally, thriving at time management, budgeting, analysis, problem-solving, and decision-making, having worked in project management for more than two years. Acknowledged for possessing a proactive team environment, fluency in both Spanish and English, and exceptional communication skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Zara
09.2022 - Current
- Effectively resolved customer concerns, complaints, and conflicts quickly and satisfactorily, achieving customer satisfaction
- Handle of high volume of customer inquiries through telephone and email interactions quickly and professionally delivering exceptional customer service and generating around 80% positive customer experience
- Provided customer service for in-person and online purchases, reaching 10% of monthly sales
- Resolved customer issues related to complaints and merchandise returns, and monitored customer purchasing trends, market conditions, and competitors to adjust strategies, achieving 5% more than established sales goals
- Build relationships with new and existing customers to drive sales and collaborate on events to promote products and increase customer loyalty
- Managed POS software, selection and ordering of merchandise in stock, completing orders, and reducing delivery times by 3%
Marketing Assistant
Swit Active Wear
04.2022 - 08.2023
- Developed and carried out a thorough social media plan that, in six months, increased followers on platforms such as Instagram and Facebook by 26%
- Created to 33% improvement in online engagement by developing aesthetically appealing and captivating material for blog entries, product descriptions, and social media postings
- Coordinated of preparation and implementation of promotional events, such as pop-up stores and product releases, which increased on-site sales by 22% and increased brand awareness in the market
- Identified competitors, industry trends, and customer preferences through in-depth market research, providing valuable data for marketing and product development
- Assisted with the development of 50% of marketing materials such as flyers, brochures, email campaigns, posts, reels, videos, and promotional pieces, ensuring visual identity and brand messaging were consistent
- Managed relationships with third-party companies, partners, and providers for promotional campaigns
- Performed in cooperation with design teams to plan, execute, roll out, and monitor advertising campaigns, events, surveys, workshops, presentations, and marketing materials that produced a 6% positive impact on social media platforms
- Provided administrative support to multiple divisions and helped with budget management, scheduling, reports, and organization
- Responded promptly to customer queries through phone calls and emails, maintaining a friendly attitude, and achieved over 85% customer satisfaction
Education
College Diploma - Business-Marketing
Centennial College
Toronto, ON09.2023
Master of Business Administration - Human Capital Orientation
University of The Valley of Mexico
Mexico City01.2018
Bachelor of Public Accounting - Accounting
Institute of Higher Education, Administration
Mexico City 01.2012
Skills
Digital Marketing
Marketing Research
Microsoft Office Suite
Time Management
Campaign Management
Analytics and SEO
Content Creation
Event Planning
Communications Management
Customer Research
https://www.linkedin.com/in/jose-luis-ramirez-p
Certification
Fundamentals of Digital Marketing Certificate
Hootsuite Platform Certification - July 2023
Microsoft Office Specialist Certificate, Excel & Word
Google Ads Search Certification July 2023
Google Ads Apps Certification - July 2023
Google Ads Display Certification - July 2023
Timeline
Sales Associate
Zara
09.2022 - Current
Marketing Assistant
Swit Active Wear
04.2022 - 08.2023
College Diploma - Business-Marketing
Centennial College
Master of Business Administration - Human Capital Orientation
University of The Valley of Mexico
Bachelor of Public Accounting - Accounting
Institute of Higher Education, Administration
Similar Profiles
Mehtaj KaurMehtaj Kaur
Operations Assistant at ZaraOperations Assistant at Zara
Marnae RiviereMarnae Riviere
Sales assistant at ZaraSales assistant at Zara
Julio EspineiraJulio Espineira
Sales Associate at ZaraSales Associate at Zara