Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Joseluis Torres

Hesperia

Summary

Dynamic and reliable professional with a strong work ethic, honed at Civic Plaza 12 Cinema. Excels in customer service and cash handling, enhancing guest experiences through effective communication and conflict resolution. Proven ability to maintain cleanliness and safety, contributing to a welcoming environment while managing multiple tasks efficiently.


Overview

4
4
years of professional experience
1
1
Certification

Work History

Movie Theater Employee

Civic Plaza 12 Cinema
09.2015 - 04.2016
  • Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Provided assistance to guests with special needs and helped with seat accommodations.
  • Assisted in maintaining a clean and safe theater environment, promoting positive guest interactions.
  • Checked IDs for age-restricted shows in compliance with regulations.
  • Stocked and organized concession supplies to provide customers with food and beverage options.
  • Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
  • Worked with other staff members for smooth theater operations.
  • Implemented crowd control measures during high-traffic periods, promoting safety within the theater premises.
  • Contributed positively to a welcoming atmosphere within the theater by greeting guests upon arrival and thanking them upon departure.
  • Performed routine inspections of theater to identify safety hazards.
  • Performed regular maintenance tasks on theater equipment, prolonging their lifespan and functionality.
  • Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
  • Enforced theater policies to maintain enjoyable viewing experience for all customers.
  • Assisted in creating visually appealing displays of promotional materials for upcoming film releases or special events within the theater lobby area.
  • Optimized concession stand layout for faster service, leading to higher customer satisfaction.
  • Resolved customer complaints with professionalism, restoring patron satisfaction.
  • Enhanced cleanliness standards, providing more pleasant viewing experience.
  • Sold admission, processed payments, and issued tickets.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.
  • Reviewed tickets for authenticity and applicability to particular event.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Provided guidance on seating and ticketing procedures to increase customer satisfaction.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Monitored guests for compliance with safety and security protocols, raising any issue with security.
  • Directed ticket holders to seats and facility locations.

Office Receptionist

Dos Costas Communications
06.2012 - 09.2013
  • Demonstrated strong multitasking skills by handling multiple phone lines while assisting walk-in clients simultaneously.
  • Consistently provided exceptional customer service by addressing inquiries professionally and resolving issues efficiently.
  • Assisted in event planning efforts for company meetings, conferences, and celebrations, ensuring successful outcomes.
  • Increased office productivity by maintaining inventory of essential supplies and placing orders when needed.
  • Improved client relations with friendly and professional in-person greetings, ensuring a positive first impression of the company.
  • Contributed to a welcoming office environment through consistent upkeep of reception area cleanliness and organization.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Provided reliable support to executives by scheduling appointments, travel arrangements, and managing correspondence.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Proactively sought opportunities to improve office efficiency, suggesting and implementing process enhancements when appropriate.
  • Expedited document processing timeframes by organizing incoming faxes, scanning documents into digital systems, and distributing them accordingly.
  • Responded to inquiries from callers seeking information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Education

Bachelor of Arts - Applied Studies

Azusa Pacific University
04-2017

Audio Engineering Certification - Music/Recording Industry

San Francisco State University
San Francisco, CA
04-2015

Associate of Arts - Fine Arts

Victor Valley College
12-2013

Skills

  • Excellent customer service
  • Strong work ethic
  • Cash handling proficiency
  • Cleanliness maintenance
  • Patience and empathy
  • Ticket sales expertise
  • Concession management
  • Team collaboration
  • Cleaning and sanitizing
  • Preventive Maintenance
  • Guest seating
  • Ticket selling
  • Ticket authenticity verification
  • Facility cleaning
  • Ticket collection
  • Positive attitude
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Clear communication
  • Organizational skills
  • Adaptability and flexibility
  • Decision-making
  • Crowd management
  • Self motivation
  • Conflict resolution
  • Guest relations
  • Professional appearance
  • Physical stamina

Certification

Certified Audio & Recording Engineer - San Francisco State University College of Extended Learning

Languages

Spanish
Native or Bilingual

Timeline

Movie Theater Employee

Civic Plaza 12 Cinema
09.2015 - 04.2016

Office Receptionist

Dos Costas Communications
06.2012 - 09.2013

Bachelor of Arts - Applied Studies

Azusa Pacific University

Audio Engineering Certification - Music/Recording Industry

San Francisco State University

Associate of Arts - Fine Arts

Victor Valley College

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Joseluis Torres