JOSE LUIS ESTRADA
Vancouver,Canada
Summary
RESTAURANT MANAGER AND SUPERVISOR. Highly motivated and passionate about F&B industry with more than 20 years of experience in Franchise Restaurants. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Adaptable and enterprising Restaurant Manager with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time.
Versatile Assistant General Manager with 20 years of experience overseeing daily restaurant operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant General Manager
OEB Breakfast&Co.
09.2023 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
Dinner Server
Disney Cruise Lines
05.2023 - 09.2023
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Anticipated guest needs by refilling drinks proactively and offering additional items when appropriate, elevating overall dining experience quality.
- Supported banquet events by efficiently serving large groups, ensuring seamless event execution for client satisfaction.
- Performed closing duties including cleaning floors, wiping down surfaces, and restocking necessary items for efficient opening shifts.
- Managed multiple tables simultaneously while maintaining high-quality service standards for all guests.
- Handled guest complaints professionally, resolving issues promptly and effectively.
- Assisted in the development of seasonal menus, providing input on customer preferences and showcasing culinary trends for increased return visits.
- Balanced cash register accurately at the end of each shift, ensuring proper financial procedures were followed.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
Restaurant Manager
The Flying Pig Restaurant
06.2019 - 04.2023
- Met, greeted over 200 guest day and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Created fun team building activities to engage staff in up-selling to meet revenue targets and goals.
- 1+(306) 620-2015
Restaurant Manager
Trattoria Restaurant
06.2018 - 06.2019
- Met, greeted up to 200 guest day and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Prepared for and executed new menu implementations twice a year.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Profit Optimization
- Delegating Assignments and Tasks
- Monitoring Food Preparation
Assistant General Manager
A&W Burger Restaurant
08.2017 - 06.2018
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Oversaw computer database and physical filing systems. Handled cash accurately and prepared deposits. Resolved problems promptly to elevate customer 100% approval.
- Microsoft Office
- POS Terminal Operation
- Coaching and Mentoring
Assistant General Manager
KFC
06.2015 - 08.2017
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Handled cash accurately and prepared deposits.
- Oversaw computer database and physical filing systems.
- Services Management
General Manager
Bubba Gump SC, Cancun International Airport
06.2013 - 05.2015
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
General Manager
California Pizza Kitchen, Cancun International Airport
10.2010 - 06.2013
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Restaurant Manager
Bubba Gump SC, Cancun Hotel Zone
06.2005 - 09.2010
- Developed, implemented and managed business plans to promote profitable food and beverage sales 20% up budget.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Education
Advertising Degree - Restaurant And Food
La Salle University
Cancun, Quintana Roo06.2006
Degree - Advertising
University CECC
02.2000
Skills
- Investigating Complaints
- Problem Solving
- Recruitment and Hiring
- Quality Assurance
- Performance Improvement
- Relationship Building
- Anticipating Problems
- Staffing and Sales Reporting
- Managing Deliveries
- Front of House Management
- Employee Performance Evaluations
- Database Interface and Query Software
- Service Delivery Management
- Building Maintenance
- Training and Onboarding
- Supply Ordering and Management
- Documentation and Recordkeeping
- Scheduling Staff
- Menu Pricing and Writing
- Health Code Compliance
- Reliable and Responsible
- Calendar and Scheduling Software
- Conflict Resolution
- Purchasing
- Managing Reservations and Large Parties
- Collaboration and Teamwork
- Sales and Marketing
- Liquor Law Compliance
- Team Leadership
- Staff development
- Operations management
- Inventory control
- Staff management
- Food safety and sanitation
Languages
English
Full Professional
Spanish
Native or Bilingual
Certification
- 06/2013 - 05/2015 Serving it Right certification (Vancouver, Canada)
- Food Safe Level 1 (Vancouver, Canada)
Timeline
Assistant General Manager
OEB Breakfast&Co.
09.2023 - Current
Dinner Server
Disney Cruise Lines
05.2023 - 09.2023
Restaurant Manager
The Flying Pig Restaurant
06.2019 - 04.2023
Restaurant Manager
Trattoria Restaurant
06.2018 - 06.2019
Assistant General Manager
A&W Burger Restaurant
08.2017 - 06.2018
Assistant General Manager
KFC
06.2015 - 08.2017
General Manager
Bubba Gump SC, Cancun International Airport
06.2013 - 05.2015
General Manager
California Pizza Kitchen, Cancun International Airport
10.2010 - 06.2013
Restaurant Manager
Bubba Gump SC, Cancun Hotel Zone
06.2005 - 09.2010
Degree - Advertising
University CECC
Advertising Degree - Restaurant And Food
La Salle University
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