Jose Luis Espinoza

Store Manager

Salinas Pawn

12.2001 - 04.2025

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Completed point of sale opening and closing procedures.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Rotated merchandise and displays to feature new products and promotions.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Supervised guests at front counter, answering questions regarding products.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.