Summary
Overview
Work History
Skills
Timeline
Generic

JOSELUIS DELAROSA

Fresno

Summary

Proven leader in customer service and sales, adept at stakeholder relations and optimizing profitability. At Georgia-Pacific, I spearheaded call center efficiency initiatives, enhancing satisfaction and loyalty. Skilled in CRM systems and effective communication, I consistently drive revenue growth and exceed targets through innovative solutions and strategic planning.

Overview

10
10
years of professional experience

Work History

Expeditor

Ernest Packaging
05.2025 - Current
  • Trained new expeditors and food runners according to company policies and standards.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Addressed supply problems and developed creative solutions to prevent delays.
  • Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.

Customer Service Representative

Georgia-Pacific
08.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Streamlined call center processes for improved efficiency and reduced wait times
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Collaborated with team members to develop best practices for consistent customer service delivery
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers' experiences
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Updated account information to maintain customer records
  • Responded to customer requests for products, services, and company information
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Utilized customer service software to manage interactions and track customer satisfaction
  • Tracked customer service cases and updated service software with customer information
  • Maintained up-to-date knowledge of product and service changes
  • Sought ways to improve processes and services provided

Route Sales Representative

Frito-Lay
01.2018 - 01.2023
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders
  • Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications
  • Immediately addressed problems with customers to promote speedy resolution
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling
  • Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction
  • Displayed products properly at customer sites and according to company specifications and policies
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns
  • Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.

Department Manager

Walmart
08.2015 - 01.2018
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends
  • Communicated with managers of other departments to maintain transparency
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness
  • Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.

Skills

  • Driver Routing
  • Stakeholder Relations
  • Optimizing Profitability
  • Special Requests
  • Product Distribution
  • Revenue Growth
  • Managing Customer Needs
  • Appointment Scheduling
  • Consultative Sales
  • Data Collection
  • Account Updating
  • Scheduling
  • Data Entry
  • Report Generation
  • Product Knowledge
  • CRM System Proficiency
  • Order Processing
  • Quality Assurance Controls
  • Technical Support
  • Report Creation
  • Computer Proficiency
  • Effective Communication

Timeline

Expeditor

Ernest Packaging
05.2025 - Current

Customer Service Representative

Georgia-Pacific
08.2023 - Current

Route Sales Representative

Frito-Lay
01.2018 - 01.2023

Department Manager

Walmart
08.2015 - 01.2018

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JOSELUIS DELAROSA