Jose Luis Buendia
Customer Care Supervisor
Toronto,ON
Summary
Hard working and dedicated professional with background in customer service, retail stores and restaurant industry. I have the ability to make high quality decisions based on limited information. Also excellent at understanding new procedures and learning how to get the job done right. My passion is to learn a new skill every week. Exceptional at being accurate and attentive to detail, reporting and recordkeeping, creating plans to accomplish work. Lastly, I am comfortable on taking on new challenges and striving with flying colors.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
CUSTOMER CARE SUPERVISOR
CONTACTPOINT
01.2022 - Current
- Managed a team of 18-20 employees monitoring their productivity, providing technical guidance and approving escalations to the right departments
- As a supervisor we are available to send couching request every time we see something was not done correctly
- In order to create a better and faster work pace
- Working closely with others departments to ensure the right action is taken to solve the particular issue
- (Loyalty, billing support team, install planning, field managers etc)
- Be fully aware of the situation by interacting with costumer and determine what is the issue, then deciding what is the best way to address the issue
- Investigation of all possible issues that costumers may have as billing issues, property damage, extra charges, misrepresentation etc.
Operations Team member
ZARA
11.2019 - 02.2022
- Delivering high levels of excellent customer service
- I have learned to identify and establish work strategies to diligently overcome obstacles to meet our stablished goals
- Managed team members for efficient work schedule, increased productivity by 20% and monthly sales by 22%
- Managing and updating inventory records and presented it to the management for recommendations.
05.2017 - 12.2020
- Coordinated events in Campus, Managed group of volunteers to accountable to give new students positive campus experience
- Hosted Language exchange social events, where students had the opportunity to learn other languages and meeting new people perfect for new students
- Participated in business case study together with my team
- Volunteers and Areas of interest
- Volunteers for English as Second Language school in downtown Toronto by helping foreign students
- Participated in running marathon to support charities
- Supervised program for Campus food bank to help international students for their daily needs.
Assitant Manager
Z
teca
03.2019 - 10.2019
- Responsible for motivating team members to meet company’s goals while providing harmony among coworkers
- Maintaining inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Analyzing monthly sales and performance reports to support operational planning and strategic decision making
- Managed scheduling of employees to optimize customer service and optimize direct labor savings.
CASHIER
Z
teca
06.2018 - 03.2019
- Providing a positive customer experience with fair, friendly, and courteous service
- Maintains inventory record and directly contact suppliers for shipments and pricing negotiation
- Supervised Daily cash reconciliation and generated report to present to management
- Boost monthly revenue by 25% by providing staff scripts to sell more products.
Education
Advance Diploma - Business administration – International Business
Seneca College of Applied Arts And Technology
North York, ON 05.2017 - 01.2021
Skills
Training and mentoring
undefinedAccomplishments
- Business process improvement, increased monthly sales revenue of Z-teca by 25% by seeing small but important problems
- Time Management, Managed team members for efficient work schedule, increased productivity by 20% and monthly sales by 22%.
Timeline
CUSTOMER CARE SUPERVISOR
CONTACTPOINT
01.2022 - Current
Operations Team member
ZARA
11.2019 - 02.2022
Assitant Manager
Z
03.2019 - 10.2019
CASHIER
Z
06.2018 - 03.2019
Advance Diploma - Business administration – International Business
Seneca College of Applied Arts And Technology
05.2017 - 01.2021
05.2017 - 12.2020
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