Josell Cuello
San Diego
Summary
Experienced patient access consultant with 22 years of specialized experience in patient access and reimbursement, looking for a position where I can apply my skills in improving patient and provider engagement, communication, and collaboration to drive strategic outcomes.
Overview
22
22
years of professional experience
Work History
Program Associate - Patient Access Solutions
Neovance
San Diego
07.2006 - 02.2025
- Company Overview: formerly Fortrea, LabCorp, Covance
- Developed and maintained strong relationships with clients, acting as a key point of contact for program updates, technical escalations, and troubleshooting.
- Analyzed program processes and performance to uncover opportunities for improvement by partnering with leadership to evaluate and execute necessary changes.
- Assessed staff performance through call evaluations, offering feedback on customer service delivery and program-related knowledge to foster continuous improvement.
- Prepared and interpreted standard monthly and ad hoc reports for patient assistance programs based on client guidelines.
- Delivered engaging presentations to clients and their customers during on-site visits or audio conferences, effectively communicating program features and benefits.
- Facilitated Q&A sessions during program-specific HUB presentations, addressing client inquiries and concerns promptly to foster trust and rapport.
- Designed and delivered product-specific training programs for staff, including onboarding for new hires, refresher sessions, and ongoing technical and project-related training.
- Analyzed program trends and identified intervention opportunities with payers, providing recommendations to client management.
- Delivered targeted education to healthcare providers on utilizing patient assistance and reimbursement resources, ensuring compliance with program-specific protocols and reimbursement strategies.
Program Specialist - Patient Access Solutions
Neovance
San Diego
09.2003 - 07.2006
- Company Overview: formerly Fortrea, LabCorp, Covance
- Served as the key point of contact for customers, ensuring smooth operational processes and timely reimbursement support.
- Performed insurance verifications to assess coverage eligibility for prescribed therapies, coordinating prior authorizations and exploring alternative insurance or funding options as needed, per program guidelines.
- Reviewed and processed patient applications according to program guidelines to assess eligibility, document outcomes in the tracking system and manage follow-ups as needed.
- Provided timely responses to patient and healthcare provider inquiries.
- Handled incoming calls and faxes efficiently, providing timely solutions to support patient access to medications through assistance programs.
Program Representative - Patient Access Solutions
Neovance
San Diego
09.2002 - 09.2003
- Company Overview: formerly Fortrea, LabCorp, Covance
- Oversaw the sorting, distribution, and processing of incoming and routine mail for program-related activities.
- Accurately entered data for insurance verifications, prior authorizations, claim resolution, and other necessary documents on a routine basis.
- Managed administrative responsibilities, acting as the primary contact to ensure smooth progression through patient assistance programs.
- Provided general administrative support, such as managing and checking program voicemails when necessary.
Education
High School Diploma -
Morse High School
San Diego, California06.1992
Skills
- Client relationship management
- Program evaluation
- Effective communication
- Professionalism
- Report preparation
- Patient access education
Awards
- InTeleCenter Creating Problem Solving Award, 2003
- CHEOS Team Award, 2003
References
References available upon request.
Timeline
Program Associate - Patient Access Solutions
Neovance
07.2006 - 02.2025
Program Specialist - Patient Access Solutions
Neovance
09.2003 - 07.2006
Program Representative - Patient Access Solutions
Neovance
09.2002 - 09.2003
High School Diploma -
Morse High School
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