Joselito Martinez
Mississagua
Summary
Joselito possesses a robust background in education and customer service, showcasing expertise in Excel, and customer engagement. Their proficiency is evident in their ability to educate on technical products, manage financial transactions, and oversee bookings effectively. In their role as External Affairs Head, they demonstrated adeptness in event promotion and logistics management. Their internship at Edukasyon.ph further honed their research acumen. Collectively, these experiences underscore their capacity to excel in roles requiring Excel proficiency, budget management, and superior customer engagement, making them a valuable candidate.
Overview
3
3
years of professional experience
Work History
EDUCATOR
lululemon
09.2023 - Current
- Educated guests about technical product information.
- Engaged with guests by demonstrating exceptional customer service skills and resolving customer complaints effectively.
- Effectively used multilingual skills to connect and attend to the needs of the guests.
- Organized merchandise display to maintain prestige and brand reputation.
- Partook in quarterly inventory assessment and filed reports electronically for lost/stolen products.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
EXTERNAL ASSOCIATE
University of Toronto Mississagua Filipino Student Association
10.2022 - 04.2023
- In charge of being in contact with other Filipino student associations around Canada.
- Worked collaboratively with other organization members to foster a culture of inclusivity and creativity.
- Handled the logistical aspect of events including venue booking, set-up, and budgeting.
- Hosted all events in the School Year for the Organization's profit.
RECEPTIONIST
Asher House
03.2022 - 06.2022
- Handled cash and credit card payments.
- Organized bookings and ensured that all appointments were properly scheduled and accurate.
- Answered questions about organization and provided callers with address, directions, and other information.
- Developed working relationships with clients to ensure satisfaction with services provided.
GROWTH MARKETING INTERN
Edukasyon.ph
03.2021 - 06.2021
- Gained experience, exposure, and knowledge of Microsoft Excel systems.
- Generated reports on campaign performance and presented findings to stakeholders at all levels of the organization.
- Provided support to management to encourage engagement with youth interested in services provided.
- Hosted multiple events to clients and managers alike discussing advatnges of using the company's products.
- Trained by the company's executives, familiarizing myself with industry research.
Education
Bachelor of Arts - Economics Specialist
University of Toronto
Mississauga, ON06.2026
HIGH SCHOOL DIPLOMA -
Xavier School
San Juan04.2022
Skills
- Public Speaking
- Peer Mentoring
- Microsoft Excel
- Great written and oral communication skills
- Rapport building with customers
- Meeting Coordination
- Recordkeeping
- Documentation And Reporting
- Adaptable and Flexible
Languages
English
Chinese (Mandarin)
Filipino
Timeline
EDUCATOR
lululemon
09.2023 - Current
EXTERNAL ASSOCIATE
University of Toronto Mississagua Filipino Student Association
10.2022 - 04.2023
RECEPTIONIST
Asher House
03.2022 - 06.2022
GROWTH MARKETING INTERN
Edukasyon.ph
03.2021 - 06.2021
Bachelor of Arts - Economics Specialist
University of Toronto
HIGH SCHOOL DIPLOMA -
Xavier School
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