Summary
Overview
Work History
Education
Skills
Certification
Timeline
21

Joselito Baladad

Waterloo,Canada

Summary

Highly motivated IT professional with over 15 years of technical work experience. Brings a wealth of hands-on expertise in hybrid cloud and virtual environments. Known for proactive nature, adaptability, and conscientious approach to work. Thrives in collaborative team settings. Eager to embrace new challenges and further enhance knowledge and proficiency in Information Systems, all while making valuable contributions towards organizational goals.

Overview

15
15
years of professional experience
8
8
Certification

Work History

Systems Engineer

Quadbridge Inc.
03.2024 - Current
  • Take full ownership of project and ticket lifecycles across diverse IT environments, leading planning, implementation, remediation, and client communications for systems, servers, storage, networks, and endpoints.
  • Delivered advanced support in hybrid cloud setups (Azure, Hyper-V, VMware), leveraging tools like Active Directory, automation scripts (PowerShell, Bash, Ansible), and platforms like Cisco Meraki and Sophos to maintain service continuity and security.
  • Collaborated cross-functionally with teams and vendors to implement infrastructure solutions, manage IT assets and agreements, uphold documentation standards, and drive improvements through proactive monitoring, patching, and process automation.
  • Improved system performance by identifying and resolving technical issues in a timely manner.

Senior Systems Consultant

NCS Pte. Ltd.
03.2017 - 11.2021
  • Lead complex technical escalations, guide junior team members, and serve as a senior technical advisor in project deployments, pre-sales discussions, and client solutions.
  • Administer and maintain IT infrastructure, including Windows/Linux servers, networks, cloud platforms (Azure, AWS), and virtual environments (Hyper-V, VMware), ensuring optimal performance and uptime.
  • Maintained up-to-date knowledge of industry trends and emerging technologies to provide informed recommendations on system improvements.
  • Implement and enforce security policies, manage firewalls, monitor threats, and lead incident response and post-mortem analysis for outages or security breaches.
  • Manage disaster recovery systems, backups, performance tuning, system documentation, and configuration tracking to ensure business continuity and operational stability.
  • Oversee vendor relationships and SLAs, assist with contract negotiation, and ensure compliance with IT policies and governance standards.

Systems Consultant

NCS Pte. Ltd.
03.2013 - 03.2017
  • Delivered Level 3 support and system administration for commercial and government projects, ensuring reliable operations, incident resolution, root cause analysis, and adherence to SLAs.
  • Implemented and maintained IT systems and security solutions, aligning with ISO20000, ISO27001, and ITIL standards while managing migrations, configurations, and performance optimization.
  • Fostered strong client/vendor relationships and clear documentation, contributing to service continuity, security incident response, disaster recovery, and audit readiness.

Systems Administrator

Coats Global IT Management Co. Ltd.
03.2009 - 08.2012
  • Managed global Domino environment and user support, providing technical assistance for Lotus Notes, Sametime, and related applications to over 7,000 users across 165 sites worldwide.
  • Administered user accounts and systems including Domino, SAP, VPN, and mobile devices, ensuring secure, reliable access and smooth day-to-day operations.
  • Provided global IT support and network monitoring, resolving issues via remote tools, supporting enterprise systems, and coordinating with telecom providers for connectivity across regions.

IT Specialist

IBM Solutions Delivery Inc.
02.2006 - 05.2007
  • Served as Tower Lead for Messaging and Windows Server at IBM Philippines, overseeing infrastructure operations and support for IBM and all its subsidiaries, ensuring service excellence across messaging platforms and server environments.
  • Provided comprehensive technical support for Lotus Notes and Windows environments, created reports and documentation, and assisted project managers in infrastructure design and configuration changes.
  • Managed storage operations, including media handling, off-site retention coordination, reconciliation audits, and inventory reporting for portable storage media, ensuring alignment with audit requirements.
  • Monitored server and storage availability, ensured readiness of backup systems, applied APARs, and addressed findings from vulnerability scans across multiple platforms. Collaborated with cross-functional teams across ASEAN and within IBM Philippines to streamline processes, improve system reliability, and ensure high standards in IT operations.

Intern as Marketing Assistant

IBM Solutions Delivery Inc.
02.2005 - 01.2006
  • Designed marketing collaterals and presentations to support promotional campaigns, events, and branding initiatives.
  • Conducted market research and analysis to provide insights for internal stakeholders and external customers.
  • Initiated and maintained marketing analytics reports, tracking performance metrics to support strategic planning and campaign optimization.

Education

Post Graduate Degree - IT Infrastructure and Services

Conestoga College
Waterloo, ON
01.2022 - 08.2023

Associate Degree - Information Systems

Mapúa University
Makati City, Manila
04.2002 - 01.2006

Bachelor's Degree - Industrial Engineering

Mapúa University
Makati City, Manila
03.2000 - 03.2002

Skills

  • Proficient in Microsoft 365, Azure (Entra ID), and AWS
  • Proficient in Microsoft Hyper-V and VMware ESXi management
  • Proficient in email and network security solutions
  • Windows Server and Linux administration
  • Network technology management
  • Troubleshooting and diagnosis
  • Scripting proficiency in PowerShell and Bash
  • Technical documentation and reporting
  • Experience working with relational DBMS (MS SQL Server, PostgreSQL/Postgres, Oracle, mySQL)
  • Teamwork and collaboration
  • Positive attitude, patience, dedication, and commitment
  • Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat)

Certification

  • Sophos Certified Architect: AT15 – Sophos Central Endpoint Protection v5.0 Sophos, March 2025
  • Sophos Certified Technician: S15 - Sophos Central Endpoint Protection v5.0 Sophos, February 2025
  • Sophos Certified Engineer: ET15 – Sophos Central Endpoint Protection v5.0 Sophos, February 2025
  • Microsoft 365 Certified Associate: Messaging Administrator Microsoft, September 2019
  • MS-100: Microsoft 365 Identity Services Microsoft, February 2017
  • MCPS: Microsoft Certified IT Professional Microsoft, February 2017
  • Microsoft Specialist: Designing and Deploying Microsoft Exchange Server 2016 Microsoft, February 2017
  • ITIL 2011: Foundation Level APMG International, February 2012

Timeline

Systems Engineer

Quadbridge Inc.
03.2024 - Current

Post Graduate Degree - IT Infrastructure and Services

Conestoga College
01.2022 - 08.2023

Senior Systems Consultant

NCS Pte. Ltd.
03.2017 - 11.2021

Systems Consultant

NCS Pte. Ltd.
03.2013 - 03.2017

Systems Administrator

Coats Global IT Management Co. Ltd.
03.2009 - 08.2012

IT Specialist

IBM Solutions Delivery Inc.
02.2006 - 05.2007

Intern as Marketing Assistant

IBM Solutions Delivery Inc.
02.2005 - 01.2006

Associate Degree - Information Systems

Mapúa University
04.2002 - 01.2006

Bachelor's Degree - Industrial Engineering

Mapúa University
03.2000 - 03.2002

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Joselito Baladad