Summary
Overview
Work History
Education
Skills
Languages
Nursing Board Exam
Timeline
Generic

Joseline Zaballa

Toronto,ON

Summary

Proven track record of enhancing client satisfaction at Digna Palaganas through meticulous housekeeping and compassionate care. Skilled in time management and emotional support, consistently exceeding cleanliness standards. Fostered loyalty, generating new referrals by delivering tailored cleaning solutions and supportive companionship, contributing significantly to company success.

Overview

7
7
years of professional experience

Work History

PSW

Selectacare Ltd
03.2017 - 06.2020

Sit with clients to provide companionship

Tidy up clients place

Provide some services to clients like during meals and showers and dressing up

House Cleaner

Digna Palaganas
04.2013 - 06.2020
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Dusted picture frames and wall hangings with cloth.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Adhered to professional house cleaning checklist.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
  • Emptied trashcans and transported waste to collection areas.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
  • Assisted fellow house cleaners when needed during busy periods or staff shortages.
  • Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
  • Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Streamlined cleaning processes for faster service, utilizing effective time management strategies.
  • Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
  • Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
  • Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Operated electronic backpack vacuums and floor sweepers.
  • Verified cleanliness and organization of storage areas and carts.

Education

Bachelor Of Science In Nursing - Health Care Administration

Pamantasan Ng Lungsod Ng Maynila
Philippines
03.1981

Skills

  • Meal Preparation
  • Emotional Support
  • Vital signs monitoring
  • Compassionate Care
  • Personal Hygiene Assistance
  • Dementia Care
  • Nutrition Support
  • Palliative Care
  • Mobility Assistance
  • Toileting support
  • Housekeeping tasks
  • Professional boundaries
  • Adaptable approach
  • Time Management
  • Strong Ethics
  • Verbal and written communication skills
  • Respectful and Compassionate
  • Problem-Solving
  • Behavioral Management
  • Medication Administration
  • Elderly Care
  • COVID-19 Safety Policies
  • Complex Problem-Solving
  • First aid and safety
  • Care Plan Management
  • Dependable and Responsible
  • Flexible schedule and availability
  • Daily living assistance
  • Patient Companionship
  • Medical Records Management
  • Behavior redirection
  • Medical record-keeping
  • Multitasking and Organization
  • Basic Housekeeping
  • Client documentation
  • Language Fluency
  • Housekeeping
  • Medication and Appointment Reminders
  • Client Transportation
  • PPE Usage
  • Records Maintenance
  • Relationship Building
  • Special Needs Care
  • Documentation
  • Case Management
  • Patient Assessments
  • Compassionate communication
  • Nutrition knowledge
  • Patient Care
  • Incident Reporting
  • End of life care
  • Critical Thinking
  • Infection Control
  • Team Collaboration
  • Medical chart documentation
  • Fast Learner
  • Decision-Making
  • Vitals Monitoring and Documentation
  • Communication Assistance
  • Blood Glucose Monitoring
  • Filing and data archiving
  • Emergency Response
  • Personal Care Worker
  • Light Housekeeping
  • Schedule Maintenance
  • Resident Care Associate

Languages

English
Professional Working

Nursing Board Exam

Registered Nurse (Philippines)

Timeline

PSW

Selectacare Ltd
03.2017 - 06.2020

House Cleaner

Digna Palaganas
04.2013 - 06.2020

Bachelor Of Science In Nursing - Health Care Administration

Pamantasan Ng Lungsod Ng Maynila
Joseline Zaballa