Joseline Siles
North York
Summary
Proven server with a track record of enhancing guest experiences at high-volume venues. Skilled in cash handling and exceptional customer service, adept at upselling techniques and maintaining meticulous food safety practices. Demonstrated ability to collaborate effectively with teams, ensuring seamless service and positive guest relations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Glass Kitchen
06.2024 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Tapagria Spanish Tapas
09.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Crystal Fountain Banquet Hall
02.2023 - 09.2023
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
Education
Associate of Arts - Business Administration And Management
Seneca College of Applied Arts And Technology
North York, ON09-2018
High School Diploma -
City Adult Learning Centre
Toronto, ON09-2015
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- High volume dining
- Sales expertise
- Supply restocking
- Food safety practices
- Table bussing
- Upselling techniques
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- Smart Serve Certification
Certification Number: 231129332511
Issued Date: 11-30-2023 Expiry Date: 11-28-2028
Timeline
Server
Glass Kitchen
06.2024 - 01.2025
Server
Tapagria Spanish Tapas
09.2023 - 05.2024
Server
Crystal Fountain Banquet Hall
02.2023 - 09.2023
Associate of Arts - Business Administration And Management
Seneca College of Applied Arts And Technology
High School Diploma -
City Adult Learning Centre
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