Joseline El-Baba
Vancouver,BC
Summary
Experienced luxury retail professional skilled in optimizing store performance through strategic planning and effective team leadership. Proven track record of enhancing customer experiences and driving significant sales growth. Committed to creating a collaborative work environment and adapting to dynamic retail trends. Possesses strong organizational and interpersonal skills.
Overview
12
12
years of professional experience
Work History
Team Manager
Louis Vuitton - LVMH
11.2021 - 11.2023
- Led employee relations through effective communication, coaching, training, and development.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Managed team schedules, balancing workloads to optimize staff coverage during peak hours.
- Accomplished multiple tasks within established timeframes.
Store Manager
Marciano
03.2018 - 01.2019
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Fully engaged with team members to achieve the highest levels of productivity
- Worked to keep clients aware of promotions, and upcoming collections
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
Store Manager
Bebe
07.2013 - 12.2016
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
- Utilized solid sales competencies and knowledge of best practices
- Helped to increase customer retention by striving to create wonderful customer experiences
Store Manager
Marciano
09.2011 - 09.2013
- Trained new sales professionals and provided coaching as needed to maintain company sales success
- Cultivated and maintained up-to-date industry and technical knowledge of all related fields to better solve customer issues
- Oversaw merchandising standards during new product launches
- Quickly determined customers needs, and developed a solution to fit the scope of issue
- Created and administered semi-annual performance reviews to teams of employees
- Analyzed the strategies of competitors during research analysis
Education
GED -
Johnston Heights
Vancouver, BC06.2002
Skills
- Business Development Strategies
- Excellent Customer Service Skills
- Friendly and Outgoing Attitude
- Multitasking Skills
- Leadership Skills
- Excellent Communication Skills
- Engaging and Leading Teams
- Customer Service & Results Driven
- Sales expertise
- Verbal and written communication
- Goals and performance
- Sales team training
Timeline
Team Manager
Louis Vuitton - LVMH
11.2021 - 11.2023
Store Manager
Marciano
03.2018 - 01.2019
Store Manager
Bebe
07.2013 - 12.2016
Store Manager
Marciano
09.2011 - 09.2013
GED -
Johnston Heights
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