Joseline Cruz Ramirez
San Jose
Summary
Experienced in case management and customer service, supportive team player skilled in maintaining accurate records, scheduling appointments, and guiding families to valuable resources. Bilingual proficiency enables effective communication and connection with individuals from diverse backgrounds. Demonstrated strong commitment to providing exceptional support and assistance throughout career.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Coordinator
San Andreas Regional Center
09.2024 - Current
- Serve as a primary point of contact for families, addressing inquiries, providing assistance, and ensuring overall satisfaction with services offered.
- Manage a high volume of client requests, ensuring timely and effective service delivery.
- Maintain accurate records of all service activities, facilitating smooth communication between participants and providers.
- Responsible for planning the development of the Individualized Family Service Plan and reviewing it with the family and service providers every six months.
- Develop a plan to transition from Early Start to needed services by the age of 3 by collaborating with the local school district.
Enrollment Manager
Grail Family Services
03.2023 - 09.2024
- Increase student retention rates through targeted outreach programs and family support initiatives.
- Establish partnerships with local organizations to generate leads and expand opportunities for prospective students.
- Maintain compliance with federal, state, and accreditation requirements in relation to admissions procedures and policies.
- Focused efforts to enhance diversity recruitment, improving representation across all programs.
- Conducted financial screening and documentation gathering for families to determine qualification for programs.
- Refer families to resources when appropriate.
Employment Specialist
Goodwill of Silicon Valley
02.2022 - 03.2023
- Assigned to monitor, administer, and organize cases of up to 50 individuals ages 16-24.
- Responsible for maintaining complete and accurate case files and case notes.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
- Developed customized employment plans for clients, resulting in successful job placements and long-term career growth.
- Maintain partnerships with the Department of Rehabilitation, San Andreas Regional Center, and East Side Unified School District.
Education
Bachelor of Arts - Sociology with a Concentration in Race and Ethnic Studies
San Jose State University
San Jose, CA12-2021
Skills
- Customer Service
- Case Management
- Referral coordination
- Client Advocacy
- Individualized service plans
- Attention to detail
- Accurate recordkeeping
Certification
- Adult and Pediatric First Aid/CPR/AED, American Red Cross, 11/16/2023
- Mental Health First Aid, National Council for Wellbeing, 06/01/2022, Youth and Adult Mental Health
- Case Management, Mayeda Consulting, 02/24/2023, Case management, Motivational Interviewing, Trauma Informed Care, Crisis De-escalation
Languages
Spanish
Native or Bilingual
Timeline
Service Coordinator
San Andreas Regional Center
09.2024 - Current
Enrollment Manager
Grail Family Services
03.2023 - 09.2024
Employment Specialist
Goodwill of Silicon Valley
02.2022 - 03.2023
Bachelor of Arts - Sociology with a Concentration in Race and Ethnic Studies
San Jose State University
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