Joselin Lai
Whitby,Ontario
Summary
Highly skilled Healthcare Professional with 15+ years extensive experiences and proven ability to deliver exemplary level of quality performance in the mental health and addiction field looking to broaden career prospect.
Overview
15
15
years of professional experience
Work History
Patient Flow and Strategic Care Manager
Centre For Addiction And Mental Health
03.2020 - Current
- Proactively manage the hospital's patient flow operation, which involved the Emergency Department (~15,000 annual visits) and 14 inpatient units (~300 beds) in a political and fast pace environment
- Collaboratively work with internal multidisciplinary teams and external partners to facilitate safe/efficient clients' admissions and transfers for best quality care. This entails disposition and strategic planning of placing the right patient into the right bed in the right time whilst ensuring that health equity principles/priorities and operational challenges are considered and effectively addressed
- Take initiatives in identifying any opportunities to optimize and enhance access, capacity and flow throughout the organization
- Proven established innovative and Lean approach towards solving complex challenges and improve processes to manage the dynamic nature of responsibilities and challenges related to patient flow
Inpatient Social Worker
Centre For Addiction And Mental Health
04.2017 - 03.2020
- Functioned as part of an interdisciplinary team, worked in collaboration with clients and their families/friends coming from a broad array of demographics. These clients carried various psychiatric diagnoses and were at their most acute psychiatric recovery journey in the psychiatric intensive care and general psychiatric settings
- Welcomed new clients and their families/friends. Actively built therapeutic relationship by explaining the services offered, client's Bill of Rights, what the Mental Health Act entailed, how their health information and privacy would be protected under PHIPA and offered information and support
- Conducted biopsychosocial assessments to evaluate clients' needs, formulate comprehensive treatment plans, provide case management service, and to advocate for vulnerable clients who would otherwise have barriers to access resources and care in the community required for optimal treatment outcome
- Developed and implemented individualized transition, discharge and relapse prevention plans with clients and their families/friends to ascertain robust care strategies were tailored to needs of clients with goals to further enhance their quality of life and achieve self-sufficiency for their reintegration back into community
- Provided short-term counseling which included crisis intervention to help clients and their families/friends to develop coping strategies and techniques to manage their mental health challenges and recovery processes in hospital setting
- Collaborated with healthcare providers to drive continuity of care and developed partnerships with community organizations to expand services and referrals
Administrative Supervisor
Centre For Addiction And Mental Health
02.2009 - 03.2017
- Proactively managed general office and administrative duties, which included supervising an admin pool of 10 secretaries. Additionally, support was also provided to senior management regarding special projects
- Spearheaded the clinical program's annual budget development (>$10 millions) and conducted budget analysis and forecasting support to the program directors
- Developed and implemented user centric databases to streamline daily operation by minimizing data entry errors and increase team's efficiency
Education
Master - Social Work
University of Windsor
Mississauga, ON04.2016
Honors Bachelor of Science - Psychology Specialist
University of Toronto
Toronto, ON06.2007
Certificate - Business Administration
Seneca College
Toronto, ON06.2004
Skills
- Ability to assess and analyze
- Highly adaptable and flexible, thrive in high pressure environment
- Innovative, outside of box thinker
- Proficiency in collaboration, interdepartmental functions coordination and project management
- Capability in achieving an optimal balance between outcome driven and process improvement mindset
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Limited Working
License
Registration No. 827283, in good standing with Ontario College of Social Workers and Social Service Workers.
Timeline
Patient Flow and Strategic Care Manager
Centre For Addiction And Mental Health
03.2020 - Current
Inpatient Social Worker
Centre For Addiction And Mental Health
04.2017 - 03.2020
Administrative Supervisor
Centre For Addiction And Mental Health
02.2009 - 03.2017
Master - Social Work
University of Windsor
Honors Bachelor of Science - Psychology Specialist
University of Toronto
Certificate - Business Administration
Seneca College
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