José Javier Argueta
Victoria,BC
Summary
Highly organized and detail-oriented Facility Manager and customer service professional bringing over a decade of experience in providing exceptional service leadership to Facilities and Customer Service teams. Offering a proven aptitude for proactive issue resolution and enforcement of safe practices among personnel.
Overview
8
8
years of professional experience
Work History
Customer Experience Associate
TD Canada Trust
01.2023 - 08.2023
- Create a legendary customer experience at every interaction and look for ways to contribute to the ongoing improvement of the overall branch customer experience
- Complete financial transactions such as deposits, withdrawals, bill payments and/or other account transactions for customers in an accurate and efficient manner
- Ensure customer problems are handled appropriately, escalating issues when necessary
- Engage customers in conversation to understand and meet their current and future financial needs by proactively providing them with advice and appropriate products and services
- Contribute to the achievement of branch business objectives by meeting or exceeding individual sales & referral goals
- Contribute to the timely and accurate completion of branch administration work
- Be knowledgeable of and comply with Bank and industry codes of conduct and with securities laws and regulations
- Ensure necessary due diligence to support the accuracy of all customer transactions
Facility Services Worker II (Supervisor)
City Of Campbell River
10.2016 - 08.2023
- Planned, assigned, checked and participated in the work of a staff team that is responsible for cleaning and maintaining all spaces within the facilities
- Directed and performed specialized janitorial tasks and projects
- Ordered and organized cleaning and admistrative supplies, and recommended improved cleaning methods, products and supplies to the Operations Manager
- Performed maintenance tasks and monitored heating, electrical and plumbing systems and organized the maintenance of janitorial equipment
- Completed regular inspections of the facilities in terms of work quality and safety
- Provided orientation and direction to new and existing staff on job tasks including proper cleaning techniques and safe use of equipment
- Scheduled staff and manages sick calls
- Assisted in coordinating and organizing necessary training for FSW staff
- Participated in the recruitment and evaluation of facilities service staff
- Provided reports to the Operations Manager related to the work, as required
- Assisted in creating procedures, forms and checklists to aid facilities staff in adhering to the established standards
- Provided critical information to and assisted the Operations Manager in the preparation and monitoring of the facilities maintenance budget
- Participated in short and long term planning relating to FSW services within the department
- Responded to complaints from the public and patrons of the facilities, and refers to management if unable to resolve
- Assisted with contractor supervision
- Member of the department Joint Occupational Health & Safety (JOHS) committee
- Coordination of operations and custodial practices with various internal departments and outside stakeholders
Manager, Customer Experience
TD Canada Trust
03.2019 - 01.2023
- Mentor the team on resolving customer complaints and offering personalized advice
- Handle daily branch administrative duties and support frontline staff to maintain professional space and environment
- Liaise with partners to provide customers with the best banking solutions to their financial needs
- Maintain optimal employee scheduling to meet customer demands and compliance requirements; resolve and recommend improvements in daily operations
- Build and lead a diverse team by using employee talent optimally and ensuring their performance management activities are undertaken and completed
- Keep the team updated about end-to-end processes, policies, procedures
- Help build an informative and fair work environment by sharing skills and knowledge, promoting open dialogue and motivating team
- Coach the team to ensure customer issues are handled in a timely way, appropriately and consistent with customer problem resolution guidelines
Customer Experience Associate
TD Canada Trust
08.2015 - 03.2019
Manager, Customer Experience
TD Canada Trust
11.2017 - 02.2018
- Contract position
Education
Certificate - Occupational First Aid I
St. John Ambulance
Campbell River, BC2023
Certificate - Crime Prevention Through Environmental Design
International Facility Management Association
2022
Certificate - Fundamentals of Supervision And Management
Ed2Go
2016
Certificate - Building Service Worker II
Camosun College
2016
Diploma - Human Resources Management
Ashton College
2015
Certificate - Building Service Worker I & WHMIS
North Island College
2013
High School Diploma -
Carihi Secondary School
Campbell River, BC2004
Skills
- Ability to manage multiple tasks in a pressured environment
- Customer service professional with diverse experience in customer care
- Dedication and drive as a hard-working individual
- Exceptional versatility and adaptability
- Process transactions quickly and efficiently
- Resourceful and independent, but also excels in team environments
- Complaint handling and resolution
- Customer satisfaction enhancement
- Supervision, coaching, and mentoring
- Sales and margin improvement
- Team building and training
- Experience using office equipment
- Experienced in using Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Experience utilizing recreation software (CLASS, PerfectMind now Xplor
- Building relationships with external & internal clients, as well as contractors, vendors, and stakeholders
Affiliations
International Facilities Management Association
- Currently working towards completion of IFMA accreditation and designation.
Timeline
Customer Experience Associate
TD Canada Trust
01.2023 - 08.2023
Manager, Customer Experience
TD Canada Trust
03.2019 - 01.2023
Manager, Customer Experience
TD Canada Trust
11.2017 - 02.2018
Facility Services Worker II (Supervisor)
City Of Campbell River
10.2016 - 08.2023
Customer Experience Associate
TD Canada Trust
08.2015 - 03.2019
Certificate - Occupational First Aid I
St. John Ambulance
Certificate - Crime Prevention Through Environmental Design
International Facility Management Association
Certificate - Fundamentals of Supervision And Management
Ed2Go
Certificate - Building Service Worker II
Camosun College
Diploma - Human Resources Management
Ashton College
Certificate - Building Service Worker I & WHMIS
North Island College
High School Diploma -
Carihi Secondary School
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