Jose III Barcelona
New Westminster,Canada
Summary
Professional with strong relationship-building and time management skills in high-pressure restaurant settings. Expertise in table management and service delivery, resulting in heightened customer satisfaction and loyalty. Demonstrated ability to boost team performance and streamline operations through effective communication and multitasking. Extensive beverage knowledge enhances restaurant reputation for exceptional service.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Boston Pizza Station Square
Burnaby
10.2020 - Current
- Prepared and served a wide range of alcoholic and non-alcoholic beverages following recipes and standards
- Created a friendly and welcoming atmosphere through excellent customer engagement
- Operated POS system to place orders, manage bills, and process complimentary items
- Maintained bar cleanliness, restocked supplies, and ensured organization of the bar area
- Performed opening and closing duties efficiently
- Promoted excellent service, increasing referrals and walk-in business
- Resolved customer complaints professionally to ensure satisfaction
- Coordinated with kitchen staff for timely delivery of food and drinks
Bartender
Gordon Ramsay Burger
Coquitlam, BC
11.2023 - 02.2024
- Prepared premium alcoholic and non-alcoholic beverages to high culinary standards
- Delivered attentive, professional service
- Recommended food and beverage pairings to enhance guest experience
- Maintained a spotless and well-stocked bar in line with luxury restaurant expectations
- Worked closely with servers and chefs to ensure timely, coordinated service
- Built Rapport with guest and connections to ensure their return
Cashier | Customer Service | Stock Clerk
London Drugs
Vancouver, BC
09.2018 - 10.2021
- Provided exceptional customer service by assisting with inquiries, processing returns, and resolving issues to ensure positive shopping experiences.
- Operated POS systems efficiently, accurately handling cash, debit, credit, and gift card transactions while maintaining a balanced till.
- Restocked shelves, organized displays, and monitored inventory to keep the sales floor clean, stocked, and customer-ready.
- Supported merchandising and promotional setups to maximize product visibility and sales.
- Worked collaboratively with team members in a fast-paced environment to meet daily operational and customer satisfaction goals.
- Maintained store standards by following safety, cleanliness, and loss prevention guidelines.
Education
High School Diploma -
Windermere Community Secondary School
Vancouver, BC06.2020
Associate of Arts - Psychology
Douglas College
New Westminster, BCSkills
- Thrive in a fast-paced, high-pressure environment
- Proficient in POS systems
- Cash handling
- Strong knowledge of cocktail preparation
- Serving It Right certified
- Enthusiastic and welcoming
- Collaborative team player
- Strong connection with guests
- Exceptional customer service
Referrals
- Alysa Andriash, 250-540-4497, alysa.andriash@outlook.com
- Mark Delaney, 672-999-0554
- Kyra Causier, 778-918-4217
Languages
English
Native/ Bilingual
Tagalog
Native/ Bilingual
Timeline
Bartender
Gordon Ramsay Burger
11.2023 - 02.2024
Server/Bartender
Boston Pizza Station Square
10.2020 - Current
Cashier | Customer Service | Stock Clerk
London Drugs
09.2018 - 10.2021
High School Diploma -
Windermere Community Secondary School
Associate of Arts - Psychology
Douglas College
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