Jose Guevara
Dublin
Summary
Recent Business Administration graduate with hands-on experience as a Patient Service Assistant supporting administrative and front-desk operations across multiple hospital departments. Known for being reliable, patient-focused, and comfortable working in fast-paced healthcare environments.
Overview
9
9
years of professional experience
Work History
Patient Services Assistant
San Mateo Medical Center
03.2021 - Current
- Charged with interviewing and registering patients, managing patient appointments, explaining available coverage plans, financial screening, verifying insurance, assigning appropriate codes and processing billing documents, receiving payments for medical services, maintaining accurate records, and acting as receptionist to assist with patient inquiries.
- Assisted various kinds of hospital clinics, each with their own workflows, gaining experience in the emergency department, laboratory, pharmacy, primary care, senior care, pediatrics, pre-registration, dentist, optometry, teen health clinic, call center, and psychiatric emergency.
- Maintained accurate patient records by diligently updating medical histories, insurance information, and demographic data.
- Ensured compliance with HIPAA regulations through diligent protection of sensitive patient information while handling paperwork and digital records in electronic medical record system.
Busser, Expeditor, Runner
El Torito
06.2020 - 03.2021
- As an expeditor had to prepare and decorate food up to company standards and bring it to the table and serve to guests.
- Assisted servers in providing efficient service for improved guest experiences.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Trained new bussers on restaurant protocols and efficient workflow practices.
Cashier, Lane Attendant, Party Host
Manor Bowl
05.2017 - 03.2020
- Clean, maintain, and upkeep the whole building after customers and also handle customers themselves
- Processed customer transactions accurately and efficiently using POS systems.
- Mentored new employees on cashier and attendant duties and best practices, improving overall staff performance.
Education
BBA - Business Management
San Jose State University
12.2024
Associate of Science - Business Administration
Chabot College
06.2022
Skills
- Reception Management
- Multitasking
- Bilingual
- Customer Service
- Healthcare Systems Knowledge
- Medical Terminology
- Problem Solving
- Adaptability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Services Assistant
San Mateo Medical Center
03.2021 - Current
Busser, Expeditor, Runner
El Torito
06.2020 - 03.2021
Cashier, Lane Attendant, Party Host
Manor Bowl
05.2017 - 03.2020
Associate of Science - Business Administration
Chabot College
BBA - Business Management
San Jose State University