ALIFFA MELGAR

Support the Manager, Central Control Unit in the analysis and resolution of a range of issues, the development of business improvements, optimum operational policies and procedures which directly impact the overall provision of reconciliation services for the province's Enterprise wide Supplier and Customer's Data bases, Sub-ledgers and other related ministry services.

• Identified control gaps in processes, procedures and/or systems through in-depth research/assessment and suggested methods for improvement which has reduced redundancy by 25% for Vendor maintenance.
• Audit Lead for Unit, developed and maintained strong relationship with auditors/TBS by preparing working papers, reports and supporting documentation for audit findings which has resulted in Successful and Gap-free audit phases for last 2 years.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Analyzed and reported on key performance metrics to senior management.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help branch/unit evolve and grow.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Recruited, hired, and trained Co-op and Summer Exchange Students, working to establish key internal functions and outline scope of positions for new organization.
• Developed and implemented onboarding and orientation manual i.e. IFIS Vendor Creation and/or Supplier updates procedures for new employees.
• Mapped ongoing project advancement for Action Request Management System and Vendor Modernization by developing Business cases, worked on Privacy Impact assessment, Created test cases and conducted UAT testing, worked on process maps working towards predefined milestones and avoiding missed deadlines.
• Generated ad-hoc reports to evaluate specific business requirements using BI and Analytics i.e Data Quality Management and CCU metrics.
• Created CCU dashboard to monitor and track key performance indicators.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. through regular meetings with stakeholders to discuss issues and provide recommendations.

Leading team of 8 Data Management Representatives: managing workflow, monitoring timeliness of work completion and ensuring data accuracy/validity/integrity as well as legislative/policy/audit requirements.

• Prepare operational and statistical reports for senior management with recommendations to facilitate future program planning of people/process/technology requirements.
• Leading learning activities for all staff which includes preparing training materials and facilitating training sessions to go over process and system requirements of existing and new functionalities.
• Worked on enterprise wide multi-phase project from initial consultations, Process map updates and workflow changes to creating Test scripts and conducting end to end user testing and roll-out planning/scheduling and training to all ministries. Provided support after launch on operational and technical issues.
• Designed tracker to provide stats on outstanding requests by special initiatives e.g. COVID 19 Suppliers, Ministry or Level of urgency for staffing and future planning.
• Worked with stakeholders on Service Agreements and cost modelling on high priority/high volume ministry program deliverables
• Engaged in Data Quality Management project clean-up exercise and reduced 400+ duplicate records by 70% in IFIS.
• Developed workarounds for manual paper-based application processes for iExpenses and collection of Social Insurance

Work in a high-volume environment with competing priorities performing quality assurance and vetting vendors prior to account creation, analyzing data, and finding resolutions for escalated issues for account payable and account receivable pre system tasks.

• Identify, investigate, and resolve errors, inconsistencies and discrepancies in file creation request, documents and records and scrutinize data from range of sources and identify and recommend on issues concerning program delivery and client service
• Knowledge of corporate and financial policies, procedures and administrative practices concerning creation, maintenance and monitoring of supplier and customer IFIS Records.
• Conducting assessments for supplier file mergers and problematic program delivery matters (e.g. systems delay) and general program issues (e.g. database concerns) in compliance with audit and security policies and protocol.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement

Oversee functioning of corporate card travel programs and procurement card programs. Provided support on the submission process, identify issues, and resolve any discrepancies that incurred.

• Compile program data on ministry usage and prepare statistics and reports for management using BMO Spend Dynamics to identify potential impacts i.e. changes to spending patterns, identify trends or fraudulent activities on card activities.
• Performed quality assurance checks for on submissions for completeness, accuracy, compliance.
• Centralized data maintenance for all historical information for audit purposes and file retention
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Assisted with operational improvements and UAT testing for upgrade to ONRequest which resulted in improved efficiency and better reporting capabilities.

Used consultative techniques to understand customer needs, conducted research, gathered information from multiple sources and presented results/ make strategic referrals to stakeholders and clients

• Fostered positive relationships with key stakeholders and clients.
• Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
• Increased efficiency and team productivity by promoting operational best practices.
• Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
• Recorded product or service failure complaints and notified appropriate departments.
• Reinforced established quality control standards and followed procedures for optimal customer interactions.

Perform a range of accounting functions, such as, to pay internal and external clients, and process suppliers' invoices, employee travel/expense claims, stores inventory receipts/issues/adjustments.

• Perform monthly schedule payment runs for various TPAS ministries to providing funding to hospitals, Colleges and universities and Social assistance programs.
• Analyze and resolve interface errors derived from Exception table or TP transfer reports, insuring payments are received, track payment statuses and issue stop payments when required.
• Perform quality control by reviewing data sets e.g. Invoices, BMO Travel card expenses, Transfer payments interface uploads.
• Liaised with management, ministry controllership office, and support staff re status of pending items, investigate and provide resolution on Upload rejections or IFIS errors.
• Worked with stakeholders on submission of large volumes of time sensitive payments for multiple ministries
• Applied File retention and data management procedures to ensure audit standards are met.