Summary
Overview
Work History
Skills
Languages
Timeline
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Emmanuel Valencia

7081 Hazard Ave,CA

Summary

Proven leader with a track record of enhancing customer satisfaction and streamlining operations at TGI Fridays. Excelled in team management and inventory control, driving efficiency and quality. Demonstrated adaptability and a passion for excellence, achieving significant improvements in staff performance and customer engagement. Skilled in both staff management and complaint resolution, fostering a positive and productive work environment.

Overview

29
29
years of professional experience

Work History

Restaurant Manager

TGI Fridays
03.2000 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.

Janitorial Supervisor

Disneyland Park
01.1999 - 12.2001
  • Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
  • Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
  • Ensured timely completion of tasks by delegating responsibilities efficiently among team members based on individual abilities.
  • Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
  • Evaluated employee performance fairly and consistently, providing constructive feedback to facilitate development of skills within the team.

Construction Worker

Oc Builders
03.1996 - 11.1999
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Passion for customer satisfaction
  • Complaint resolution
  • Food service background
  • Adaptable

Languages

Spanish
Full Professional

Timeline

Restaurant Manager

TGI Fridays
03.2000 - Current

Janitorial Supervisor

Disneyland Park
01.1999 - 12.2001

Construction Worker

Oc Builders
03.1996 - 11.1999

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Emmanuel Valencia