Josefina Lihoc
Administrative Assistant
Winnipeg,Manitoba
Summary
- Four years of experience as a Receptionist in Health Care setting
- (19) years of combined experience providing administrative/clerical support to senior level staff
- Strong interpersonal skills and excellent oral and written communication skills
- Organized and dedicated Receptionist/Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments.
- Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.
- Hardworking team player with expertise in completing various clerical tasks and offering staff support.
- Enthusiastic, resourceful, detail-oriented, and willing to learn
Overview
24
24
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Shared Health Manitoba – Maples Personal Care Home
2022.05 - Current
- Doing general reception to include answering and directing calls efficiently
- Performing general office duties like data entry, processing and/or distributing incoming and outgoing mails and couriers, faxing documents, photocopying, filing and records maintenance
- Assisting in staff scheduling
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Receptionist
Bacily Medical Corporation
Winnipeg, MB , Canada
06.2018 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Made phone calls tactfully, answered phone promptly, took messages accurately and directed calls accordingly.
- Input information into computer system as required.
- Scheduled clinic appointments using Accuro software with efficiency
- Kept reception area clean and neat and ushered patients to appropriate consultation room
- Received, faxed, scanned, and filed documents correctly
- Sent out referrals for blood work, mammograms, x-rays, EKG's and other medical requests.
Support Worker/Companion Caregiver
Dr. Gordon Cumming
Winnipeg, MB , Canada
12.2018 - 06.2021
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Engaged client in meaningful conversation, socialization, and activity while providing personal care assistance.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Administrative Assistant II
Aguinaldo People's Hospital Ifugao
Ifugao , Philippines
06.2002 - 08.2017
- Provided comprehensive secretarial, clerical, financial and administrative support to the Chief of Hospital
- Managed all incoming and outgoing correspondence and documents, including layout, grammar, spelling and final formatting of ministerial correspondence, issue papers, memos, contracts, submissions, executive updates, and assignments, briefing notes, and other public correspondence
- Worked with Chief of Hospital with regards to hospital plans, ministerial requests, drafts, and briefing notes to ensure deadlines were met
- Made weekly schedules of hospital staff considering the need, their time off, vacations, availability, skills and competencies
- Coordinated and set up meeting schedules, conference calls and other appointments of Chief of Hospital and staff managers and arranged travels both in-province and out of province
- Answered telephone inquiries, interviewed callers to determine nature of problem and referred to appropriate staff
- Maintained filing system, manually and electronically, including management of records for archives
- Provided photocopying, faxing, mail out services
Clerk
Aguinaldo National High School Ifugao
Ifugao , Philippines
09.1999 - 05.2002
- Received, reviewed, sorted, and filed incoming and outgoing communications efficiently
- Provided photocopy, faxing, mail out services and coordination and general office support
- Processed invoices and vouchers, time recording and attendance responsibilities; inventory; maintenance of financial records other general office duties
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided meeting support by taking minutes and dictations.
Education
Master of Arts - Public Administration
Aldersgate College
Phillipines04.2013
Bachelor of Science - Commerce Major in Banking And Finance
Saint Mary's University Nueva Vizcaya
Philippines03.1998
Skills
- Computer skills: MS Word, Excel, PowerPoint, Outlook, Internet Browsing; typing speed 40- 50 wpm
- Medical Terminology
- Customer Service
- Data Entry Documentation
- Critical Thinking
- Administrative Support
- Records Management
- Schedule Management
- Phone Call Answering
- Office Management
- Interpersonal Skills
- Communication Skills
- Typing Proficiency
- Sorting and Labeling
- Staff Management
Certification
- Pronunciation Skills 2022 Enhanced English Skills for Employment (EESE) Winnipeg, MB
- Writing Skills 1 2022 Enhanced English Skills for Employment (EESE) Winnipeg, MB
- Medical Terminology 2020 Robertson College Winnipeg, MB
- Speaking Skills 1 & 2 2018 Enhanced English Skills for Employment (EESE) Winnipeg, MB
- Career Development Workshops 2017
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant
Shared Health Manitoba – Maples Personal Care Home
2022.05 - Current
Support Worker/Companion Caregiver
Dr. Gordon Cumming
12.2018 - 06.2021
Receptionist
Bacily Medical Corporation
06.2018 - 04.2022
Administrative Assistant II
Aguinaldo People's Hospital Ifugao
06.2002 - 08.2017
Clerk
Aguinaldo National High School Ifugao
09.1999 - 05.2002
Master of Arts - Public Administration
Aldersgate College
Bachelor of Science - Commerce Major in Banking And Finance
Saint Mary's University Nueva Vizcaya
- Pronunciation Skills 2022 Enhanced English Skills for Employment (EESE) Winnipeg, MB
- Writing Skills 1 2022 Enhanced English Skills for Employment (EESE) Winnipeg, MB
- Medical Terminology 2020 Robertson College Winnipeg, MB
- Speaking Skills 1 & 2 2018 Enhanced English Skills for Employment (EESE) Winnipeg, MB
- Career Development Workshops 2017
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