Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Josefina Jimenez

Huntington Park,CA

Summary

Dynamic operations leader with a proven track record at JPMorgan Chase, enhancing customer satisfaction through efficient banking processes and exceptional service. Skilled in operational efficiency and relationship building. Experienced with operational leadership, focusing on team management and process optimization. Utilizes strategic planning and resource allocation to enhance productivity and efficiency. Track record of successfully implementing workflow improvements and fostering team collaboration.

Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills. Professional operations specialist with strong track record in optimizing processes and driving team performance. Expertise in problem-solving, process improvement, and resource management. Known for exceptional collaboration, adaptability to changing needs, and delivering impactful results. Strong leadership skills, effective communication, and solid foundation in strategic planning and execution.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead Operations Associate

JPMorgan Chase
12.2020 - 05.2025
  • Assisted in daily operations by supporting 20 team members with routine tasks and processes.
  • Collaborated with team to maintain a clean and organized workspace, enhancing overall efficiency.
  • Developed and implemented training programs for new staff to enhance customer service skills.
  • Oversaw daily cash flow management, optimizing resource allocation for operational efficiency.
  • Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
  • Fostered a positive work environment by promoting teamwork and professional development initiatives.
  • Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
  • Supported management in implementing best practices for workflow optimization within the operations team.
  • Enhanced team performance through regular coaching and feedback sessions.
  • Conducted regular audits for compliance with company policies and regulatory requirements.
  • Troubleshot issues as they arose in real-time, preventing potential disruptions to normal workflow.
  • Led branch operations, ensuring compliance with banking regulations and internal policies.
  • Trained new tellers on branch procedures and customer service best practices, fostering team development.

Front Line Staff Member

Educare
09.2019 - 02.2021
  • Designed and implemented engaging after-school activities to enhance student learning and development.
  • Developed partnerships with parents and community organizations to support program objectives.
  • Created fun, age-appropriate activities for school-age children.
  • Monitored student safety while conducting indoor or outdoor activities.
  • Managed behavioral issues and used positive behavior strategies for groups of up to 20 students.
  • Scheduled mini-lessons, art projects, and unstructured playtime for school-age children.

Assistant Manager

Little Caesars Pizza
06.2017 - 12.2018
  • Supervised daily store operations, ensuring compliance with company policies and procedures.
  • Trained and mentored 10 staff on customer service excellence and product knowledge.
  • Implemented inventory management systems to optimize stock levels and reduce shrinkage.
  • Analyzed sales reports to identify trends, driving strategic merchandising decisions.
  • Resolved customer inquiries efficiently, improving overall satisfaction ratings.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Collaborated with upper management on operational improvements, contributing to long-term success goals.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Education

High School Diploma -

Huntington Park Senior High
Huntington Park, CA
06.2012

Skills

  • Customer service
  • Verbal and written communication
  • Relationship building
  • Operations management
  • Administrative support
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Excellent communication
  • Notarial acts
  • Fraud prevention

Certification

  • CNP - Certified Notary Public

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Lead Operations Associate

JPMorgan Chase
12.2020 - 05.2025

Front Line Staff Member

Educare
09.2019 - 02.2021

Assistant Manager

Little Caesars Pizza
06.2017 - 12.2018

High School Diploma -

Huntington Park Senior High

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Josefina Jimenez