Josefina Hernandez
Desert Hot Springs
Summary
Dynamic and organized professional with a positive attitude, experienced in customer service at Family Business. Proven problem-solver with strong relationship-building skills, enhancing guest satisfaction. Demonstrated leadership in volunteer roles at Desert Hot Springs Library, supporting literacy programs and improving operational efficiency through effective teamwork and communication.
Overview
2
2
years of professional experience
Work History
Volunteer
Desert Hot Springs Library
01.2025 - 04.2025
- Assisted patrons in locating library resources and utilizing catalog systems.
- Provided clerical support, including data entry and document organization.
- Maintained cleanliness and order of library materials and public spaces.
- Supported programming activities by setting up events and preparing materials.
- Collaborated with staff to enhance user experience through effective communication.
- Supported children''s literacy development through participation in story time sessions, encouraging a love for reading from an early age.
- Improved library efficiency through regular inventory checks, updating records as needed.
Customer service
Family Business
01.2023 - 01.2025
- Greeted and seated guests, ensuring a welcoming atmosphere in high-traffic dining environment.
- Handled guest inquiries and complaints, resolving issues to maintain satisfaction levels.
- Provided exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and repeat visits.
- Collaborated with kitchen staff to expedite orders and maintain seamless service flow during peak hours.
- Assisted in maintaining cleanliness and organization of dining area, adhering to health and safety regulations.
- Handled cash transactions accurately, processing payments while balancing cash register at shift end.
- Developed strong knowledge of menu offerings to make informed recommendations to guests and enhance dining experience.
- Resolved customer complaints promptly, demonstrating problem-solving skills and commitment to guest satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
No Degree - Still Attending School Currently in 11th Grade
Palm Springs High School
Palm Springs, CASkills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Team collaboration
- Leadership qualities
- Community service
- Flexible schedule
- Relationship building
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Volunteer
Desert Hot Springs Library
01.2025 - 04.2025
Customer service
Family Business
01.2023 - 01.2025
No Degree - Still Attending School Currently in 11th Grade
Palm Springs High School