Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Josefina Hernandez

Desert Hot Springs

Summary

Dynamic and organized professional with a positive attitude, experienced in customer service at Family Business. Proven problem-solver with strong relationship-building skills, enhancing guest satisfaction. Demonstrated leadership in volunteer roles at Desert Hot Springs Library, supporting literacy programs and improving operational efficiency through effective teamwork and communication.

Overview

2
2
years of professional experience

Work History

Volunteer

Desert Hot Springs Library
01.2025 - 04.2025
  • Assisted patrons in locating library resources and utilizing catalog systems.
  • Provided clerical support, including data entry and document organization.
  • Maintained cleanliness and order of library materials and public spaces.
  • Supported programming activities by setting up events and preparing materials.
  • Collaborated with staff to enhance user experience through effective communication.
  • Supported children''s literacy development through participation in story time sessions, encouraging a love for reading from an early age.
  • Improved library efficiency through regular inventory checks, updating records as needed.

Customer service

Family Business
01.2023 - 01.2025
  • Greeted and seated guests, ensuring a welcoming atmosphere in high-traffic dining environment.
  • Handled guest inquiries and complaints, resolving issues to maintain satisfaction levels.
  • Provided exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and repeat visits.
  • Collaborated with kitchen staff to expedite orders and maintain seamless service flow during peak hours.
  • Assisted in maintaining cleanliness and organization of dining area, adhering to health and safety regulations.
  • Handled cash transactions accurately, processing payments while balancing cash register at shift end.
  • Developed strong knowledge of menu offerings to make informed recommendations to guests and enhance dining experience.
  • Resolved customer complaints promptly, demonstrating problem-solving skills and commitment to guest satisfaction.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

No Degree - Still Attending School Currently in 11th Grade

Palm Springs High School
Palm Springs, CA

Skills

  • Positive attitude
  • Teamwork and collaboration
  • Organized and efficient
  • Problem-solving
  • Team collaboration
  • Leadership qualities
  • Community service
  • Flexible schedule
  • Relationship building
  • Customer service

Languages

Spanish
Native or Bilingual

Timeline

Volunteer

Desert Hot Springs Library
01.2025 - 04.2025

Customer service

Family Business
01.2023 - 01.2025

No Degree - Still Attending School Currently in 11th Grade

Palm Springs High School
Josefina Hernandez