Josefina Gonzalez
Hawthorne
Summary
Hardworking and motivated with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
16
16
years of professional experience
Work History
Lyft Driver
Lyft
Lawndale
01.2026 - Current
- Navigated city routes efficiently for passenger convenience and timely arrivals.
- Maintained vehicle cleanliness and safety standards for passenger comfort.
- Communicated effectively with riders to enhance service experience.
Appointment Setter
UPSI
Hawthorne
05.2025 - 10.2025
- Scheduled appointments for clients using company scheduling software
- Managed follow-up calls to confirm appointments and gather additional information.
- Followed up with supervisor for any proposals that needed to be sent out
- Maintained accurate records of client interactions and appointment details.
Freight manager
Dollar Tree
Carson
01.2018 - 01.2023
- Coordinated freight schedules to ensure timely deliveries and inventory management.
- Managed shipping documentation to maintain compliance with regulations and standards.
- Worked closely with store manager to maintain freight team and store team goals and expectations
- Holiday displays, seasonal rotation, schedule making, safe counting, till distribution, etc
Shift Leader
Subway
Manhattan Beach
01.2014 - 02.2018
- Supervised team members during busy shifts to ensure smooth operations.
- Managed inventory levels and ordered supplies as needed for daily tasks.
- Trained new employees on customer service standards and operational procedures.
- Maintained dates in accordance to the health department
- Opened and closed the store as needed
- Handled all deliveries and stocking
Store Manager
Blanquita's Fashion
Lawndale
01.2010 - 01.2014
- Managed daily store operations and ensured smooth workflow.
- Trained and supervised staff on customer service standards.
- Organized inventory and maintained accurate stock levels.
- Handled customer inquiries and resolved issues effectively.
- Coordinated staff schedules to optimize coverage and efficiency.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared monthly reports on sales figures, expenses, profits.
Education
AEWC
Gardena, CASkills
- Bilingual
- Customer service
- Inventory management
- Problem solving
- Effective communication
- Attention to detail
- Telephone etiquette
- Payment processing
- Teamwork and collaboration
- Goal oriented
Languages
Spanish and English
Timeline
Lyft Driver
Lyft
01.2026 - Current
Appointment Setter
UPSI
05.2025 - 10.2025
Freight manager
Dollar Tree
01.2018 - 01.2023
Shift Leader
Subway
01.2014 - 02.2018
Store Manager
Blanquita's Fashion
01.2010 - 01.2014
AEWC