JOSEFINA CAMACHO
Newark
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer satisfaction focused looking to grow with a company in a career role.
Overview
13
13
years of professional experience
Work History
Customer Service Associate
Delta Air Lines, Inc
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Installation/Delivery Coordinator
Lowes Home Improvment
10.2010 - Current
- Collaborated with warehouse personnel to ensure accurate picking and packing of products, reducing errors and returns.
- Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
- Managed, transmitted and filed delivery paperwork.
- Scheduled deliveries, monitored progress and communicated updates to customers.
- Inspected merchandise for damage and accuracy against order documents.
- Worked closely with personnel, customers, and contractors to resolve problems.
Education
High School Diploma -
James Logan High School
Union City, CASkills
- Project Management
- Merchandise Inspections
- Schedule Coordination
- Logistics Coordination
- Order Processing
- Attention to Detail
- Organizational Skills
- Hazardous Materials Handling
- Multitasking Capabilities
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
Installation/Delivery Coordinator
Lowes Home Improvment
10.2010 - Current
Customer Service Associate
Delta Air Lines, Inc
High School Diploma -
James Logan High School
Similar Profiles
Robert SixtaRobert Sixta
First Officer at Delta Air Lines - Endeavor AirFirst Officer at Delta Air Lines - Endeavor Air
Mercadez HazelwoodMercadez Hazelwood
Team Lead, Customer Experience Supervisor at Delta Air LinesTeam Lead, Customer Experience Supervisor at Delta Air Lines
Carissa YinmedCarissa Yinmed
Agent at Delta Air Lines, IncAgent at Delta Air Lines, Inc
Cayden CanaleCayden Canale
Captain, B-737 at Delta Air Lines, IncCaptain, B-737 at Delta Air Lines, Inc
Mathew SeabrightMathew Seabright
Merchandiser at G&J Pepsi-ColaMerchandiser at G&J Pepsi-Cola