Summary
Overview
Work History
Education
Skills
Timeline
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Jose Fernando Samayoa

Guatemala

Summary

I have experience in leading groups of people and help them to achieve their goals by creating plans and by giving follow up to those plans, I have experience in how to handle different type of people and how to look for solutions and option in order resolve their concerns, issues or behaviors. I know that I have the knowledge and experience that is required to fulfill this position and help the company and account to continue growing and reach the success.

Overview

5
5
years of professional experience

Work History

Mentor

Telus International
06.2022 - 05.2023

Provide assistance and guide to new agents, helping them to develop their skills and knowledge about the product and procedures. Delivering coaching in order to help them to set goals and create plans to achieve those goals. Lead meetings and huddles about specific topics that will help the agents on their daily tasks

Customer Service Representative

Alorica
05.2018 - 05.2019

Provide solutions and options to different type of customers and different scenarios in order to help and guide the customer to take the best decision to resolved their doubts, concerns and questions.

Education

High School Diploma -

Colegio Integral Americano
Guatemala San Miguel Petapa
10.2015

Skills

  • Coaching and people skills centered on agents necessities
  • Time management and organization
  • Multi Tasking
  • Communication as something important in any kind of relationship
  • Open to learn from others

Timeline

Mentor

Telus International
06.2022 - 05.2023

Customer Service Representative

Alorica
05.2018 - 05.2019

High School Diploma -

Colegio Integral Americano

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Jose Fernando Samayoa