Hi, I’m
Josee Indovino-Amodio
Stouffville,Ontario
Summary
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Overview
25
years of professional experience
Work History
Smart SetterRemote, ON
Recruiting Liaison
05.2021 - 11.2023
Job overview
- Inbound and Outbound Calls, Customer Service and Recruiting for Real Estate Brokers Can and USA
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations via email chat for Knight Capital.
SP DATARemote, ON
Data Entry
01.2021 - 04.2021
Job overview
- Analyzed implications and entered data on excel spreadsheets to produce reports, identified variances and researched issues to correct problems for Knight Capital
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations via email chat for Knight Capital.
Hydro One - Cap GeminiMarkham, Ontario (ON)
Accounts Payable Clerk
01.2003 - 07.2007
Job overview
- Facilitated payment of invoices due by sending bill reminders and contacting clients
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance
- Expedited payments by verifying accuracy and currency of vendor information
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors
- Prepared and updated vendor files, including tax and insurance information
- Processed check requests
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
Hydro One NetworksMarkham, Ontario (ON)
Customer Care Agent
08.1998 - 01.2003
Job overview
- Created and implemented process improvements to reduce workloads and bolster callback efficiency
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Delivered high level of service and support to each customer, paving way for future business opportunities
- Prepared, completed, and processed customer account forms and database changes
- Answered inbound calls and directed to designated individuals or departments
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Worked with managers to develop service improvement initiatives.
Education
Remic
Insurance Certification
03.2020
Centennial College-Progress Campus
Business Information Systems
04.1998
Skills
- Data evaluation
- Inbound and outbound calling
- Organizational strengths
- Call center experience
- Customer relations
- Quality assurance controls
- Fundraising expertise
- Data gathering and documentation
Zip
L4a0e2
State
Ontario
City
Stouffville
Hobbies and Interests
I manage 2 Teams- 2007 boys Rep and 2013-14 girls Rep Soccer Teams for the Markham Soccer club. I use Microsoft, Google, and Team Snap daily to complete team functions. I am responsible for scheduling games, practices, meetings, tournaments, dinners etc. I am the front-line communicator between parents, team and our coach. I'm responsible for taking team orders, managing money, fundraising etc
Timeline
Recruiting Liaison
Smart Setter
05.2021 - 11.2023
Data Entry
SP DATA
01.2021 - 04.2021
Accounts Payable Clerk
Hydro One - Cap Gemini
01.2003 - 07.2007
Customer Care Agent
Hydro One Networks
08.1998 - 01.2003
Remic
Insurance Certification
Centennial College-Progress Campus
Business Information Systems
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