Jose E. Gonzalez V.
Vancouver,BC
Summary
I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices. Dedicated to a professional service with knowledge of service and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills as well as understanding customer desires.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Haystack Burgers & Barley
12.2021 - 10.2023
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Provided ongoing training for new hires.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees on the daily tasks and responsibilities.
Costumer Service
Pancho Villa Multiservices
04.2022 - 10.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers.
- Tracked customer service cases and updated service software with customer information.
Concierge & Receptionist
Palace By RIU
05.2021 - 11.2021
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Efficiently managed lost-and-found items, reuniting guests with their possessions whenever possible.
Education
MBA - International Business
TecMilenio
Merida Yucatan07.2020
Skills
- Call Center Experience
- Complaint Handling
- Social Media Savvy
- CRM Software Usage
- Active Listening
- Decision Making
- Effective Communication
- Attention to Detail
- Money Handling Abilities
- Conflict Resolution
- Time Management
Languages
English
Full Professional
Spanish
Native or Bilingual
Italian
Limited Working
Certification
Digital Marketing, Provided by TecMilenio completed in 2020
Culinary Business Management, Provided by TecMilenio completed in 2020
Business English Specialization, Provided bye VGC International College completed in 2017
Timeline
Costumer Service
Pancho Villa Multiservices
04.2022 - 10.2023
Shift Leader
Haystack Burgers & Barley
12.2021 - 10.2023
Concierge & Receptionist
Palace By RIU
05.2021 - 11.2021
MBA - International Business
TecMilenio
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