Jose Daniel Bello Gastelum

• Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
• Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
• Examined credit reports, financial statements and tax returns to determine repayment capability.
• Improved risk assessment accuracy by conducting thorough reviews of loan applications and financial documents.
• Educated borrowers on available loan options, empowering them to make informed decisions about their financial future.
• Provided exceptional customer service, addressing client inquiries and concerns promptly and professionally.

• Compiled and maintained employee records
• Entered and updated employee information in the HR database
• Scheduled and coordinated interviews and other recruitment activities
• Assisted with the onboarding process of new hires
• Responded to employees' inquiries and requests
• Maintained confidential HR information
• Assisted with the maintenance of employee benefits programs
• Maintained the HR filing system
• Conducted research and analysis of personnel data
• Generated various HR reports
• Assisted with the organization of company events
• Processed employee expense reports and invoices
• Coordinated the maintenance of employee records
• Provided support in the recruitment and selection process
• Participated in other HR projects as needed

- Recommended solutions to customer service issues

- Monitored customer service levels and provided feedback to management

- Assisted with the resolution of customer billing issues

- Generated customer service reports

- Handled customer complaints in a professional manner, resolving issues quickly and efficiently

- Promoted products and services to customers

- Updated customer information in the customer service database