Years of experience
Jose Damian Guerrero Centeno
Greater Sudbury,ON
Summary
I have over three years of experience in operations management and team leadership within the retail industry in Ontario, Canada. I currently work as the Retail Manager of MC Deli Foods Inc. in Greater Sudbury, where I oversee day-to-day operations, supervise staff, manage budgets, and implement strategies to improve customer satisfaction and business growth.
In the past, I worked as a Team Leader and Delivery Driver for Forero Group of Companies, where I coordinated team activities, handled logistics, and resolved customer concerns in a timely and professional manner.
I’m skilled in financial administration, quality control, sales, marketing, and customer service. I speak both Spanish and English fluently, and I hold a valid food handler certificate.
Overview
3
3
Work History
Retail Manager
MC Deli Foods INC.
Greater Sudbury, Ontario
05.2023 - Current
- Developed and implemented strategies for increasing customer satisfaction and loyalty.
- Ensured compliance with all company policies and procedures.
- Managed budgets effectively by controlling costs related to personnel expenses, rent payments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Team Leader - Delivery Driver
Forero Group of Companies
Haldimand
02.2022 - 12.2022
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Presented order bills and collected payments for deliveries.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Education
High School Diploma -
Colegio Portugal
Colombia12-2013
Skills
- Financial Administration
- Quality Management
- Business Administration
- Sales
- Advertising and marketing
- Customer Relationship Management
- Purchasing and planning
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
- Food handlers certificate.
Timeline
Retail Manager
MC Deli Foods INC.
05.2023 - Current
Team Leader - Delivery Driver
Forero Group of Companies
02.2022 - 12.2022
High School Diploma -
Colegio Portugal
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