Jose Damian Guerrero Centeno
Greater Sudbury,ON
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail General Manager
MC Deli Foods INC.
Greater Sudbury, Ontario
03.2023 - Current
- Developed and implemented strategies for increasing customer satisfaction and loyalty.
- Recruited, trained and supervised staff members in customer service and product knowledge.
- Ensured compliance with all company policies and procedures.
- Managed budgets effectively by controlling costs related to personnel expenses, rent payments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Team Leader - Delivery Driver
Forero Group of Companies
Haldimand
02.2022 - 12.2022
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Presented order bills and collected payments for deliveries.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Education
High School Diploma -
Colegio Portugal
Colombia12-2013
Skills
- Financial Administration
- Quality Management
- Business Administration
- Sales
- Advertising and marketing
- Customer Relationship Management
- Purchasing and planning
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
- Food handlers certificate.
Timeline
Retail General Manager
MC Deli Foods INC.
03.2023 - Current
Team Leader - Delivery Driver
Forero Group of Companies
02.2022 - 12.2022
High School Diploma -
Colegio Portugal
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