Jose Christian A Gonzalez Perez
Calgary,AB
Summary
Goal-oriented manager with distinguished experience in Retail industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
15
15
years of professional experience
Work History
Retail Sales Manager
Value Village
04.2022 - Current
- Managed day-to-day staffing and handled scheduling for all store employees.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Trained team members in successful strategies to meet operational and sales targets.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Analyzed data and profit and loss statements to compose store budget.
Assistant Manager
Walmart CA
01.2020 - 01.2022
Team Lead
Walmart CA
01.2019 - 01.2020
Department Manager
Walmart CA
01.2018 - 01.2019
Branch Manager
Coppel SA de CV
01.2015 - 01.2017
Chief of Operations / Assistant Manager
Soriana SA de CVTeocaltiche
01.2012 - 01.2015
Manager
Casa de Cambio Majapara SA de CV
01.2005 - 01.2010
Education
Lawyer Diploma -
Universidad Cuauhtemoc Campus Aguascalientes Mexico (Cuauhtemoc Campus Aguascalientes University)
2001
High School Diploma - undefined
Preparatoria de Villa Hidalgo Villa Hidalgo, Villa Hidalgo High School
1995
of volunteering - undefined
Escuela Primaria Alba, Alba and Mazuca Elementary School
Standard First Aid and CPR certificate of completion through Red Cross in Mexico Money Laundering Prevention certificate of completion in Mexico - undefined
Skills
- Transformational and Servant Leadership style
- Ensure company’s mission of customer service throughout all staff
- Build strong relationships through excellent Customer Service
- Sales Expertise
- Constructive Feedback
- Recruiting and Hiring
- Operating Procedures and Policies
- Budgeting and Expenditures
- Mentoring
- Cash Handling
Timeline
Retail Sales Manager
Value Village
04.2022 - Current
Assistant Manager
Walmart CA
01.2020 - 01.2022
Team Lead
Walmart CA
01.2019 - 01.2020
Department Manager
Walmart CA
01.2018 - 01.2019
Branch Manager
Coppel SA de CV
01.2015 - 01.2017
Chief of Operations / Assistant Manager
Soriana SA de CVTeocaltiche
01.2012 - 01.2015
Manager
Casa de Cambio Majapara SA de CV
01.2005 - 01.2010
Lawyer Diploma -
Universidad Cuauhtemoc Campus Aguascalientes Mexico (Cuauhtemoc Campus Aguascalientes University)
High School Diploma - undefined
Preparatoria de Villa Hidalgo Villa Hidalgo, Villa Hidalgo High School
of volunteering - undefined
Escuela Primaria Alba, Alba and Mazuca Elementary School
Standard First Aid and CPR certificate of completion through Red Cross in Mexico Money Laundering Prevention certificate of completion in Mexico - undefined
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